Raquel Del Prado
Corpus Christi,TX
Summary
Accomplished professional with extensive experience at American Electric Power, excelling in customer service and organizational skills. Proven ability to manage complex tasks efficiently, leveraging bilingual communication to enhance client satisfaction. Recognized for teamwork and adaptability, consistently exceeding expectations in fast-paced environments. Committed to continuous improvement and delivering exceptional results.
Overview
25
25
years of professional experience
Work History
Work Scheduling Asst Sr.
American Electric Power, AEP
Corpus Christi, TX
01.2018 - Current
- Process orders through MACSS or STORMS and route them out to the field.
- Process permits/inspections received from the cities/counties by matching them to the appropriate order.
- Performing appropriate permit database maintenance.
- Responsible for updating the cities/counties permit requirements on AEPTEXAS.COM website.
- Updating the permit table in MACSS when needed
- Bill the temporary disconnect and after hours fee through MACSS or People Soft.
- Developed and maintained working relationships and communication with internal and external customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Sr. Customer Service Associate
American Electric Power, AEP
Corpus Christi, TX
11.2000 - 01.2018
- Serve the company as a bilingual Spanish/English customer service associate for 11 states.
- Texas Deregulation Specialist
- Provide customers accurate information in response to customer inquiries such as billing questions, payment arrangements, service orders and trouble calls.
- Handle escalated calls such as high bill inquiries or fee disputes.
- Responsible for making meter reading adjustments when needed and charge or allow fees.
- Assist as a backup for the AEP Web Responders.
- Assist with new employee training.
Education
West Oso High School
Corpus Christi, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Computer skills- MS Excel, MS Word
- Problem-solving
Timeline
Work Scheduling Asst Sr.
American Electric Power, AEP
01.2018 - Current
Sr. Customer Service Associate
American Electric Power, AEP
11.2000 - 01.2018
West Oso High School