Lora Miller
Riverside,OH
Summary
Accomplished Operations Work Lead, Sr at PNC Bank, NA, with a proven track record in enhancing service levels and employee performance. Leveraged customer service excellence and problem-solving skills to drive improvements and achieve significant outcomes. Skilled in coaching and teamwork, consistently fostering professional growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Operations Work Lead, Sr/Officer
PNC Bank, NA
Miamisburg, OH
01.2022 - Current
- Worked effectively in fast-paced environment
- Monitor and manage pipeline to maintain service level agreements
- Onboard, train and coach employees through all stages
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Loan Analyst
PNC Bank, NA
Miamisburg, OH
01.2017 - 01.2022
- Implemented customer service best practices to provide superior assistance.
- Researched and updated industry knowledge on changing legislation and regulations.
- Evaluated customer documents to verify accuracy and completeness of maintenance process
Lead Teller
KeyBank National Association
Dayton, OH
05.2013 - 12.2016
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Client Service Manager
KeyBank National Association
Dayton, OH
04.2008 - 05.2013
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Education
Associate of Applied Science - Office Information Systems
Sinclair Community College
Dayton, OH01-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Operations Work Lead, Sr/Officer
PNC Bank, NA
01.2022 - Current
Loan Analyst
PNC Bank, NA
01.2017 - 01.2022
Lead Teller
KeyBank National Association
05.2013 - 12.2016
Client Service Manager
KeyBank National Association
04.2008 - 05.2013
Associate of Applied Science - Office Information Systems
Sinclair Community College