Raquel Farrell
Newport Beach,CA
Summary
Customer Success Manager with expertise in fostering client relationships and driving satisfaction. Proven ability to enhance customer engagement and support business growth. Committed to team collaboration and delivering results through strong communication and partnership development.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Q-railing USA
Tustin, California
08.2023 - Current
- Developed and maintained strong client relationships through regular check-ins.
- Collaborated with cross-functional teams to develop and implement strategies enhancing customer success.
- Analyzed customer feedback to improve service delivery and product offerings.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Established and monitored key performance indicators (KPIs) for customer success.
- Created reports detailing customer usage and retention metrics to inform team decisions.
- Facilitated training sessions for clients on product features and benefits.
- Created educational materials to enhance customer understanding of products.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Worked closely with marketing team to create content that educates customers about our services.
- Advocated for customer needs within organization, influencing product improvements based on feedback.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Collaborated with sales teams to address customer inquiries and concerns.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Territory Sales Manager
Q-railing USA
Tustin, California
01.2023 - 08.2023
- Developed targeted sales strategies that increased territory growth and enhanced market penetration.
- Managed client relationships, fostering satisfaction and securing repeat business.
- Analyzed market trends to pinpoint new sales opportunities and assess competitive threats.
- Conducted product presentations to showcase innovative railing solutions.
Inside Sales Representative
Q-railing USA
Tustin, California
11.2021 - 01.2023
- Cultivated client relationships to align offerings with their needs and preferences.
- Managed customer inquiries and provided accurate product information promptly.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Coordinated sales and marketing efforts to optimize customer outreach strategies.
- Engaged in training sessions to enhance product knowledge and stay current with industry trends.
Bartender
Islands Restaurant
09.2016 - 02.2022
- Advanced through several positions at current employer, including Hostess, Server, Trainer, and Bartender, demonstrating adaptability and commitment.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Conducted timely check-ins with customers to take orders and ensure meal satisfaction, proactively addressing any issues to enhance dining experience.
Education
B.A. - Psychology
California State University
FullertonSkills
- Team Building
- Organization
- Data analysis
- CRM software usage
- Client engagement strategies
- Sales strategy development
- Problem solving
- Team leadership
- Effective communication
- Event organization
- Training facilitation
- Proficient in excel
- Client relations
- Research
- Customer relationship management
References
- Kevin Carrasco, 949-258-2665, Kvncarrasco@gmail.com
- Heather Phillips, 949-280-8243, Heatherphillips@iusd.org
- Jeanette Conde, 323-606-8393, jnolief@aol.com
Education Experience
- California State University, Fullerton, B.A. Psychology, 08/2018, 05/2021
Leadership Experience
- Trained incoming staff and provided corrective measures for skill improvement.
- Set and enforced performance and service standards to keep consistent and high-quality environment devoted to customer satisfaction.
- Led and mentored a high performing team of 3, overseeing daily operations to ensure all project milestones were met on schedule.
- Designed and facilitated comprehensive product training weeks.
Timeline
Customer Success Manager
Q-railing USA
08.2023 - Current
Territory Sales Manager
Q-railing USA
01.2023 - 08.2023
Inside Sales Representative
Q-railing USA
11.2021 - 01.2023
Bartender
Islands Restaurant
09.2016 - 02.2022
B.A. - Psychology
California State University