Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Fontenot

Dallas,TX

Summary

Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Amazon
Dallas, Tx
09.2021 - 01.2025
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Managed multiple screens efficiently in fast-paced environments.

Hospitality front desk worker

Addison Suites Hotel
Addison , Tx
08.2018 - 09.2021
  • greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
  • Represent the company with certain level of reputation and good character as well as exercise sound judgement
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Team Leader

McDonald's
Seagoville, Texas
09.2016 - 07.2018
  • Conducted regular performance reviews to assess individual team member progress.
  • Performed order intake processes with precision and speed.
  • Demonstrated neatness and efficiency in a fast-paced work setting.
  • Cultivated a positive atmosphere that encouraged teamwork among colleagues.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

Seagoville High School
Dallas, Tx
05-2018

Skills

  • Complaint resolution
  • Price quotes
  • Regulatory compliance
  • Telephone etiquette
  • Microsoft teams
  • Outlook/ Teams

Timeline

Customer Service Specialist

Amazon
09.2021 - 01.2025

Hospitality front desk worker

Addison Suites Hotel
08.2018 - 09.2021

Team Leader

McDonald's
09.2016 - 07.2018

High School Diploma -

Seagoville High School

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Raquel Fontenot