Raquel Gaona
Tyler,TX
Summary
Excelled in multitasking and maintaining security, demonstrating reliability and professionalism.
Experienced with cash handling, customer service, and banking operations as Teller and Clerk. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.My skills and experience in customer service have helped me become a great Professional person.
Overview
3
3
years of professional experience
Work History
Teller
Tyler City Employees Credit Union
01.2023 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Pharmacy Clerk
Brookshire’s Grocery Company
09.2021 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Answered phone calls regarding questions or concerns from customers.
- Maintained the Pharmacy a clean and hazardous free area.
Education
Real Estate
Tyler Junior College, Tyler, Tx
Tyler, TX12.2022
High School Diploma -
Tyler High School
Tye, TX05.2021
Skills
- Exceptional customer service
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Spanish speaking
- Reliable
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relationship Management
- Professionalism
Languages
Spanish
Full Professional
Timeline
Teller
Tyler City Employees Credit Union
01.2023 - Current
Pharmacy Clerk
Brookshire’s Grocery Company
09.2021 - 12.2022
Real Estate
Tyler Junior College, Tyler, Tx
High School Diploma -
Tyler High School
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