Overview
Work History
Education
Languages
Timeline
Generic

Raquel Garcia

Sioux City,IA

Overview

3
3
years of professional experience

Work History

School Youth Peer Support Specialist

Heartland Counseling Services
South Sioux City, NE
09.2023 - Current
  • Provide crisis intervention services to individuals in need of emotional and mental support.
  • Assist clients with developing healthy coping skills to manage stressors.
  • Facilitate individual and group sessions to provide assistance and support.
  • Develop positive relationships with clients by providing a safe, supportive environment.
  • Collaborate with multidisciplinary teams to ensure continuity of care for clients.
  • Maintain accurate records of client progress through use of electronic medical record system.
  • Assist with administrative tasks such as scheduling appointments or updating contact information.
  • Actively listened and responded empathetically when interacting with clients.
  • Researched relevant topics related to mental health services or treatments.
  • Collaborate to set goals and outline steps to achieve objectives.

Barista

Scooter's Coffee
Sioux City, IA
10.2020 - Current
  • Take orders over the headset in a timely manner
  • Attend to customers in the lobby and be welcoming
  • Make drinks at a very fast pace, especially during a rush
  • Made sure to be following rules such as the dress code
  • Helped train staff when we were short-staffed and had various new employees
  • Followed the closing checklist and ensured I set our morning crew up for success
  • Communicated well with manager and management team
  • Addressed any scheduling issues in a timely manner
  • Helped with picking up shifts when needed and if I was available
  • Followed all of the food instructions especially with rotating the food items
  • Collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Bilingual Substance Abuse Counselor

Siouxland Counseling Services
Sioux City, IA
01.2023 - 07.2023
  • Supported and counseled clients with drug and alcohol addiction.
  • Led Spanish speaking supportive group discussions and education sessions with alcohol and drug users.
  • Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Identified treatment goals based on individual diagnosis and history.
  • Conducted individual and group sessions for outpatient clients.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Developed client treatment plans based on research, experience and client histories.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of clients promptly and efficiently.
  • Attended weekly individual and staff meetings to better serve clients.
  • Translated handouts and other materials to aid Spanish speaking clients.

Mentor

TRIO Talent Search
Sioux City, IA
06.2022 - 12.2022
  • Supervised middle and high school students during camps.
  • Facilitated book club meetings over zoom.
  • Created a list of activities and icebreakers for the camps.
  • Facilitated group activities and icebreakers before and after the camps.
  • Interacted with the students in various ways.
  • Created different outlines or lists such as a high school activity resume.
  • Helped take pictures to post on social media to encourage more students to attend the camps.
  • Helped set up a back-to-school night.
  • Assisted in strategizing ideas to recruit more students to the program.
  • Helped in recruiting more students to the program.
  • Assisted in filing documents.
  • Answered phone calls and assisted in helping translate for Spanish speakers.

Intern, 360 Hrs Total

TRIO Talent Search
Sioux City, IA
01.2022 - 04.2022
  • Shadowed staff and learned advanced work.
  • Followed school schedules and policies to promote safety.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Entered and filed documents and records into the system.
  • Worked well with students in a one-on-one setting
  • Helped advisors with student curriculum
  • Demonstrated active listening skills during meetings and in interactions with colleagues and students
  • Involvement with school visits and one on one contact with students
  • Applied use of skills in interactions with diverse populations in the school setting
  • Actively participated when engaging with students
  • Assisted in translating when students needed assistance with language barriers.

Education

Bachelors - Social Work

Briar Cliff University
Sioux City, IA
08.2022

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

School Youth Peer Support Specialist

Heartland Counseling Services
09.2023 - Current

Bilingual Substance Abuse Counselor

Siouxland Counseling Services
01.2023 - 07.2023

Mentor

TRIO Talent Search
06.2022 - 12.2022

Intern, 360 Hrs Total

TRIO Talent Search
01.2022 - 04.2022

Barista

Scooter's Coffee
10.2020 - Current

Bachelors - Social Work

Briar Cliff University

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Raquel Garcia