Raquel Garcia
Sioux City,IA
Overview
3
3
years of professional experience
Work History
School Youth Peer Support Specialist
Heartland Counseling Services
South Sioux City, NE
09.2023 - Current
- Provide crisis intervention services to individuals in need of emotional and mental support.
- Assist clients with developing healthy coping skills to manage stressors.
- Facilitate individual and group sessions to provide assistance and support.
- Develop positive relationships with clients by providing a safe, supportive environment.
- Collaborate with multidisciplinary teams to ensure continuity of care for clients.
- Maintain accurate records of client progress through use of electronic medical record system.
- Assist with administrative tasks such as scheduling appointments or updating contact information.
- Actively listened and responded empathetically when interacting with clients.
- Researched relevant topics related to mental health services or treatments.
- Collaborate to set goals and outline steps to achieve objectives.
Barista
Scooter's Coffee
Sioux City, IA
10.2020 - Current
- Take orders over the headset in a timely manner
- Attend to customers in the lobby and be welcoming
- Make drinks at a very fast pace, especially during a rush
- Made sure to be following rules such as the dress code
- Helped train staff when we were short-staffed and had various new employees
- Followed the closing checklist and ensured I set our morning crew up for success
- Communicated well with manager and management team
- Addressed any scheduling issues in a timely manner
- Helped with picking up shifts when needed and if I was available
- Followed all of the food instructions especially with rotating the food items
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods.
- Addressed and resolved customer concerns to maintain brand loyalty.
Bilingual Substance Abuse Counselor
Siouxland Counseling Services
Sioux City, IA
01.2023 - 07.2023
- Supported and counseled clients with drug and alcohol addiction.
- Led Spanish speaking supportive group discussions and education sessions with alcohol and drug users.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Identified treatment goals based on individual diagnosis and history.
- Conducted individual and group sessions for outpatient clients.
- Guided clients in developing skills or strategies for dealing with problems.
- Developed client treatment plans based on research, experience and client histories.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of clients promptly and efficiently.
- Attended weekly individual and staff meetings to better serve clients.
- Translated handouts and other materials to aid Spanish speaking clients.
Mentor
TRIO Talent Search
Sioux City, IA
06.2022 - 12.2022
- Supervised middle and high school students during camps.
- Facilitated book club meetings over zoom.
- Created a list of activities and icebreakers for the camps.
- Facilitated group activities and icebreakers before and after the camps.
- Interacted with the students in various ways.
- Created different outlines or lists such as a high school activity resume.
- Helped take pictures to post on social media to encourage more students to attend the camps.
- Helped set up a back-to-school night.
- Assisted in strategizing ideas to recruit more students to the program.
- Helped in recruiting more students to the program.
- Assisted in filing documents.
- Answered phone calls and assisted in helping translate for Spanish speakers.
Intern, 360 Hrs Total
TRIO Talent Search
Sioux City, IA
01.2022 - 04.2022
- Shadowed staff and learned advanced work.
- Followed school schedules and policies to promote safety.
- Attended and participated in meetings and brainstorming sessions with team members.
- Entered and filed documents and records into the system.
- Worked well with students in a one-on-one setting
- Helped advisors with student curriculum
- Demonstrated active listening skills during meetings and in interactions with colleagues and students
- Involvement with school visits and one on one contact with students
- Applied use of skills in interactions with diverse populations in the school setting
- Actively participated when engaging with students
- Assisted in translating when students needed assistance with language barriers.
Education
Bachelors - Social Work
Briar Cliff University
Sioux City, IA08.2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
School Youth Peer Support Specialist
Heartland Counseling Services
09.2023 - Current
Bilingual Substance Abuse Counselor
Siouxland Counseling Services
01.2023 - 07.2023
Mentor
TRIO Talent Search
06.2022 - 12.2022
Intern, 360 Hrs Total
TRIO Talent Search
01.2022 - 04.2022
Barista
Scooter's Coffee
10.2020 - Current
Bachelors - Social Work
Briar Cliff University