Raquel Garza
Corpus Christi,TX
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and problem solving skills, understanding customer desires, detail-oriented, flexibility to work around customer demand and ability to work with team members to solve problems.
Overview
9
9
years of professional experience
Work History
Self Employed
Self Employed
03.2021 - Current
- Baked and decorated cakes, cupcakes, decorated sugar cookies designed for a variety of occasions.
- Decorated baked goods using royal icing, American buttercream, fondant and other toppings to achieve a finished appearance.
- Ensured the sanitization of the baking area on a daily basis.
- Followed food safety standards when handling ingredients.
Captioning Agent
Caption Call
11.2020 - 03.2021
- Quickly and accurately fixed any speech to text errors
- Accurately dictated heard speech into text.
Customer Service Representative
QVC
10.2019 - 04.2020
- Responded to customer requests for products, services, and company information.
- Educated customers on promotions to enhance sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist
PAC Central Heat & Air
01.2016 - 09.2019
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings
Cashier
Edwin Enterprises
03.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
John Jay High School
San Antonio, TX01.2014
Skills
- Order Fulfillment
- Microsoft Word
- Active Listening
- Customer Service
Timeline
Self Employed
Self Employed
03.2021 - Current
Captioning Agent
Caption Call
11.2020 - 03.2021
Customer Service Representative
QVC
10.2019 - 04.2020
Receptionist
PAC Central Heat & Air
01.2016 - 09.2019
Cashier
Edwin Enterprises
03.2015 - 11.2015
High School Diploma -
John Jay High School
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