RAQUEL GONZALEZ
Orlando,Fl.
Summary
Accomplished retail manager offering 20 years of industry success. High performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
13
13
years of professional experience
Work History
Fragrance Specialist Advisor
Dolce & Gabbana Beauty
ORLANDO, FL
03.2023 - Current
- Identified and developed new markets for products and services.
- Created and presented monthly reports to management on sales performance.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Aid in regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
- Contribute and implement new sales strategies to update product lines.
Sales Manager
Kate Spade
Orlando, FL
06.2021 - 02.2023
- Analyzed sales figures to identify trends and opportunities for improvement.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Implemented effective cost-control measures to maximize profitability.
- Created weekly schedules for staff members according to business needs.
- Provided feedback on product selection, layout, displays and promotions.
- Reviewed financial statements including profit and loss reports.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Sales Manager
The Art of Shaving
Orlando, Fl.
04.2011 - 06.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed policies and procedures related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Analyzed business and sales targets using critical problem-solving skills.
- Achieved company growth and brand development through market expansion and sales.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Demonstrated The 4 Elements of the Perfect Shave.
Wardrobe Consultant/Assistant Manager
St John Boutique
Orlando, FL
10 2005 - 10 2011
- Provided and ensured that a high standard of service is consistently delivered to all internal and external clients.
- Assisted in setting daily, weekly and monthly sales goals for the store and sales team.
- Coached, developed and motivated the sales team on a daily basis to exceed sales goals.
- Sets the standard and supports the staff in appointment setting and the client book standards through example and effective training.
- Assisted in consistent recruiting, training and retaining a highly professional and productive staff.
Education
Associate of Arts -
La Guardia Community College
01-1996
Skills
- Product Demonstrations
- Bilingual
- Client Relationship Building
- Excellent Communication
- KPI Tracking
- Sales and Market Development
- Operations
- Brand-Building Strategies
Timeline
Fragrance Specialist Advisor
Dolce & Gabbana Beauty
03.2023 - Current
Sales Manager
Kate Spade
06.2021 - 02.2023
Sales Manager
The Art of Shaving
04.2011 - 06.2020
Wardrobe Consultant/Assistant Manager
St John Boutique
10 2005 - 10 2011
Associate of Arts -
La Guardia Community College
Similar Profiles
Anna CatesAnna Cates
Store Manager at Dolce & GabbanaStore Manager at Dolce & Gabbana
Nataliya Mitlyts'kaNataliya Mitlyts'ka
Commessa at Dolce&Gabbana outletCommessa at Dolce&Gabbana outlet
DAMASO USI JR.DAMASO USI JR.
RECEIVING IN-CHARGE at DOLCE & GABBANARECEIVING IN-CHARGE at DOLCE & GABBANA
Timm PiperTimm Piper
Sr. Regional Sales Specialist at Axlab, Inc.Sr. Regional Sales Specialist at Axlab, Inc.
Julie DeHoyosJulie DeHoyos
Practice Manager at Kidney Care CenterPractice Manager at Kidney Care Center