Raquel Goodwin

• Manage day-to-day operations of a 84-unit permanent supportive housing

community under a trauma-informed

harm reduction model.

• Direct supervision of a resident services manager with 10+ direct reports, plus a community specialist
• Supervised building maintenance operations to ensure compliance with safety regulations and organizational standards.
• Coordinated resident services, fostering a supportive community environment through effective communication and engagement.
• Managed vendor relationships to optimize service quality and reduce operational costs for facility management.
• Streamlined administrative processes related to property management, increasing workflow efficiency across departments.
• Inspected grounds and facilities to identify necessary repairs.
• Managed operations, maintenance and improvement of properties.
• Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
• Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
• Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
• Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
• Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
• Directed financial operations for building to maintain optimal budget targets.
• Developed and enforced building policies, ensuring compliance with safety regulations.
• Managed tenant inquiries and complaints, significantly improving resident satisfaction.
• Monitored building expenditures, staying within budget without compromising on quality.

• Managed tenant communications, addressing inquiries and resolving issues efficiently.
• Assisted in the implementation of safety protocols for residential facilities per Plymouth policies.
• Developed and maintained positive relationships with service vendors for effective collaboration.
• Maintains building security always by following building/staff safety and emergency procedures per Plymouth policies
• Trained new staff that on operational procedures and best practices.
• Enhanced tenant satisfaction through timely communication and resolution of concerns.
• Cultivated a positive working environment by fostering open communication among team members.
• Improved building efficiency by conducting regular inspections and addressing maintenance issues promptly.
• Collaborated with other departments to address any issues impacting building operations efficiently.
• Facilitated smooth move-ins/move-outs for tenants by effectively managing scheduling logistics, paperwork completion, and communication between parties involved.
• Increased tenant retention by consistently providing exceptional customer service and exceeding expectations.
• Maintained accurate records of all building activities, making information easily accessible when needed.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Conducted regular facility inspections to identify repair needs or improvements.
• Provided support and services related to mail and deliveries.
• Completes and/or processes documentation forms such as Incident Reports, Tenant Concerns, work orders, Notices to Vacate, and move out forms.
• Maintains various daily logs of building activities and building records