Raquel Goudreau
Monrovia,MD
Summary
I have spent the course of my working life in customer service. Whether it be providing a service to clients during hair appointments or managing the office of the family business, I have strived to provide customers with the best experience possible. Both my work and life experiences have given me a unique and mature perspective on both listening to and caring for people and their concerns.
Overview
14
14
years of professional experience
Work History
Office Manager
Martins Stone Construction
Silver Spring, MD
02.2014 - 10.2018
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Negotiated and executed contracts on behalf of department.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Cosmetologist
Self Employed
Beltsville, MD
05.2012 - 10.2018
- Offered professional cuts, color services and extensions to customers.
- Answered phone calls and emails to schedule client appointments.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Applied makeup to clients for special occasions to meet requirements.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Hair Stylist
Chaos Salon
Bethesda, MD
02.2011 - 05.2012
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Resolved guest complaints about service or style.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Receptionist/Hair Stylist
Bubbles Hair Salon
Bethesda, MD
01.2005 - 12.2010
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Some College (No Degree) - Early Childhood Education
Montgomery College
Rockville, MDCertificate - Cosmetology
Paul Mitchell Hair & Beauty School
Rockville, MD02.2006
Skills
- Interpersonal Skills
- Communication
- Teamwork and Collaboration
- Detail Oriented
- Event Coordination
Timeline
Office Manager
Martins Stone Construction
02.2014 - 10.2018
Cosmetologist
Self Employed
05.2012 - 10.2018
Hair Stylist
Chaos Salon
02.2011 - 05.2012
Receptionist/Hair Stylist
Bubbles Hair Salon
01.2005 - 12.2010
Some College (No Degree) - Early Childhood Education
Montgomery College
Certificate - Cosmetology
Paul Mitchell Hair & Beauty School