Raquel Goudreau
Monrovia,MD
Summary
I have spent the course of my working life in customer service. Whether it be providing a service to clients during hair appointments or managing the office of the family business, I have strived to provide customers with the best experience possible. Both my work and life experiences have given me a unique and mature perspective on both listening to and caring for people and their concerns.
Overview
14
14
years of professional experience
Work History
Office Manager
Martins Stone Construction
02.2014 - 10.2018
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Negotiated and executed contracts on behalf of department.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Cosmetologist
Self Employed
05.2012 - 10.2018
- Offered professional cuts, color services and extensions to customers.
- Answered phone calls and emails to schedule client appointments.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Applied makeup to clients for special occasions to meet requirements.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Hair Stylist
Chaos Salon
02.2011 - 05.2012
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Resolved guest complaints about service or style.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Receptionist/Hair Stylist
Bubbles Hair Salon
01.2005 - 12.2010
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Some College (No Degree) - Early Childhood Education
Montgomery College
Rockville, MDCertificate - Cosmetology
Paul Mitchell Hair & Beauty School
Rockville, MD02.2006
Skills
- Interpersonal Skills
- Communication
- Teamwork and Collaboration
- Detail Oriented
- Event Coordination
Timeline
Office Manager
Martins Stone Construction
02.2014 - 10.2018
Cosmetologist
Self Employed
05.2012 - 10.2018
Hair Stylist
Chaos Salon
02.2011 - 05.2012
Receptionist/Hair Stylist
Bubbles Hair Salon
01.2005 - 12.2010
Some College (No Degree) - Early Childhood Education
Montgomery College
Certificate - Cosmetology
Paul Mitchell Hair & Beauty School
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