Raquel Horvath
Ravenna,USA
Summary
Proficient in discharge coordination, case management, and community resource liaison. Strong ability to conduct assessments and facilitate smooth transitions for patients, ensuring access to necessary medical and social services for enhanced recovery outcomes.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Discharge Coordinator
Pinnacle Treatment Centers
Ravenna, USA
08.2021 - 08.2026
- Developed and implemented tailored discharge plans that addressed patients' unique needs, ensuring timely transition from facility to appropriate community resources.
- Established and nurtured relationships with referral sources and community agencies, facilitating access to services for individuals with substance abuse and co-occurring mental health disorders and ensuring proper referrals at discharge.
- Provided referrals to appropriate medical, mental health, and social services.
- Conduct assessments and individual counseling sessions and collaborate with a multidisciplinary team to develop and implement treatment plans.
- Provide assistance in coordinating and completing admissions to the facility. Coordinated transportation arrangements for patients discharging.
- Led informative tours of the facility for community partners, effectively showcasing available services and enhancing collaboration with external stakeholders. of the facility for outside community partners.
Customer Service Representative
BELLSTORES
Strasburg, USA
10.2019 - 04.2020
- Provided friendly, efficient service to enhance customer satisfaction.
- Accurately processed transactions for cash and credit payments to ensure smooth operations.
- Restocked merchandise on sales floor and in coolers for optimal availability.
- Collaborated with team members to streamline processes, contributing to overall store efficiency.
Customer Service Trainee
RON MARHOFER AUTO FAMILY
Cuyahoga Falls, USA
04.2018 - 10.2018
- Prepared vehicles for retail guest delivery through thorough interior and exterior cleanup, fueling, and removal of window stickers, enhancing guest satisfaction.
- Ensured all required documentation was placed in vehicles, including window stickers, manuals, and promotional materials, facilitating informed customer interactions.
- Install and remove disposable covers and floor mats in interiors of vehicles being serviced, and ensure that vehicle is clean and free of fluid residue or fingerprints.
- Prioritize vehicles that need to be prepared for delivery or washed based on general appearance.
- Transported vehicles to and from guests and various locations, ensuring timely delivery and enhancing overall customer experience.
- Demonstrate core values of trust and respect, teamwork, commitment to excel, continuous improvement, and commitment to a world class experience.
Site Supervisor
G4S Secure Solutions
Independence, USA
09.2013 - 11.2016
- Inspected security personnel regularly to ensure quality service and contract compliance.
- Maintained up-to-date post order book detailing location-specific requirements.
- Addressed client needs and concerns through daily communication.
- Provided prompt, efficient, and courteous service to clients and guests.
- Monitored access to facility, permitting entry only to authorized personnel.
- Investigated incidents and prepared reports on accidents or suspicious activities.
- Conducted emergency situation drills to enhance preparedness.
- Trained officers on safety procedures and technology usage, enhancing operational readiness.
Customer Service Representative
Sunoco/Valero
Mantua, USA
07.2010 - 06.2012
- Delivered efficient and courteous service to customers, contributing to improved satisfaction.
- Managed inventory and restocked merchandise to maintain optimal product availability.
- Ensured cleanliness of the work environment to uphold standards.
- Adhered to safety protocols, contributing to a secure workplace.
- Monitored store environment for suspicious activities to safeguard assets.
Education
Bachelors of Science - Criminal Justice and Crime Scene Investigations
Kaplan University
Fort Lauderdale, FL01-2015
Associate of Applied Science - Criminal Justice and Homeland Security
Fortis College Online
Centerville, OH04-2012
Skills
- Patient Safety Protocols
- Case management
- Behavioral Health
- Resource Coordination
- Crisis management
- Great attention to detail
- Team collaboration
- Flexible and reliable
Certification
- CDCA
Additional Information - Skills And Qualifications
- Excellent communication skills
- Flexible and reliable
- Great attention to detail
- Keyboarding Skills: Typing and Data Entry
- Safety and Security Procedures
- Computer Proficiency: Word, Excel, PowerPoint, Internet, Outlook
- CDCA certification
Timeline
Discharge Coordinator
Pinnacle Treatment Centers
08.2021 - 08.2026
Customer Service Representative
BELLSTORES
10.2019 - 04.2020
Customer Service Trainee
RON MARHOFER AUTO FAMILY
04.2018 - 10.2018
Site Supervisor
G4S Secure Solutions
09.2013 - 11.2016
Customer Service Representative
Sunoco/Valero
07.2010 - 06.2012
Bachelors of Science - Criminal Justice and Crime Scene Investigations
Kaplan University
Associate of Applied Science - Criminal Justice and Homeland Security
Fortis College Online