RAQUEL HOWARD
Syracuse,Utah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced operations with continuous flow of patients and assignments. Experienced in Customer Service with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Child Care Licensor
State Of Utah
Syracuse, UT
11.2021 - Current
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- To support child care communities by protecting children's health and safety in child care programs we oversee.
- During inspections, ask to see government-issued photo ID for each covered individual. This is to verify each individuals identity and to ensure all covered individuals passed state issued background check.
- Work with over 150 providers to make sure they were following state requirements.
- Visit at least 10 providers homes within five days. Gave technical assistance where needed. Wrote violations when needed.
- Resolved problems, improved operations and provided exceptional service
Door Greeter
Layton Hospital
Layton, UT
02.2021 - Current
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance
- Refused admittance to patrons on basis of COVID-19 signs and policies with wearing masks
- Directed patients to facility locations
- Handed out COVID-19 self tests and explained to patients how to use this test and where to bring test when finished.
Teacher
Head Start Child And Family Services Inc
Farmington, UT
09.2014 - 09.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results
- Collaborated with parents of 25 students to increase comprehensive and long-term success
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Reservations Sales Specialist
JetBlue Airways
Salt Lake City, UT
11.2010 - 09.2014
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Resolved various issues and discrepancies for customers
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
- Resolved various issues and discrepancies for customers
- Provided customers with information about availability and pricing
- Checked in average of 300 passengers per eight hour time frame
Education
Bachelor of Science - Sociology
Weber State University
Ogden, UT05.
Skills
- Decision-Making Abilities
- Time Management
- Sensitive Information Handling
- Positive Attitude
- Work Planning and Coordination
- Team Building
- Attention to Detail
- Responsible and Dependable
- Critical Thinking
- Analytical Thinking
Timeline
Child Care Licensor
State Of Utah
11.2021 - Current
Door Greeter
Layton Hospital
02.2021 - Current
Teacher
Head Start Child And Family Services Inc
09.2014 - 09.2021
Reservations Sales Specialist
JetBlue Airways
11.2010 - 09.2014
Bachelor of Science - Sociology
Weber State University