Raquel Juan
Sells,AZ
Summary
Adept at enhancing patient experience and streamlining workflow, I significantly improved patient throughput at SimonMed Imaging. Skilled in HIPAA compliance and patient positioning, my proactive communication and problem-solving abilities fostered collaboration and ensured high-quality MRI imaging, as well as patient service specialist at the same time, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
MRI Technologist Assistant
SimonMed Imaging
11.2022 - 02.2024
- Ensured timely completion of imaging procedures, allowing for increased patient throughput and reduced wait times.
- Contributed to a positive work environment through proactive communication with team members, fostering collaboration among staff.
- Prioritized patient privacy and confidentiality in accordance with HIPAA regulations while managing sensitive medical information.
- Enhanced patient safety by meticulously following established protocols and guidelines during MRI procedures.
- Consistently demonstrated exceptional problem-solving skills, identifying and addressing potential challenges within the MRI suite before they escalated.
- Assisted radiologists in obtaining high-quality images by accurately positioning patients and adjusting equipment settings.
- Improved patient comfort by providing clear explanations and addressing concerns before MRI procedures.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Administered IV drugs to patients to create contrasts on scanned images.
- Prepared patients for MRI procedures and monitored their condition during the scan.
- Positioned patients to obtain quality MRI images.
- Educated patients on procedure, answering questions, and alleviating concerns.
Patient Service Specialist
SimonMed Imaging
11.2021 - 02.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
UEI COLLEGE
Phoenix, AZ10.2021
Medical Assisting
UEI COLLEGE
Phoenix, AZ10.2021
Skills
- Vital signs monitoring
- HIPAA Compliance
- Patient Communication
- Contrast Administration
- Electronic Medical Records
- Patient Positioning
- Patient Care Coordination
- Anatomy knowledge
- Adaptive Learning
- MRI Safety Protocols
- Patient Care
- Patient Safety
- Patient confidentiality
- Body positioning and placement
Timeline
MRI Technologist Assistant
SimonMed Imaging
11.2022 - 02.2024
Patient Service Specialist
SimonMed Imaging
11.2021 - 02.2024
High School Diploma -
UEI COLLEGE
Medical Assisting
UEI COLLEGE
Similar Profiles
Destiny GarciaDestiny Garcia
Patient Service Specialist at SimonMed ImagingPatient Service Specialist at SimonMed Imaging
Jacqueline MeadJacqueline Mead
CT Technologist at SimonMed ImagingCT Technologist at SimonMed Imaging
Shannon YoungShannon Young
Patient Services Specialist at SimonMed ImagingPatient Services Specialist at SimonMed Imaging
Natacha RoyNatacha Roy
Sonographer at SimonMed ImagingSonographer at SimonMed Imaging
Charlene EnriquezCharlene Enriquez
Executive Assistant at Tohono O'odham NationExecutive Assistant at Tohono O'odham Nation