Raquel Juan
Sells,AZ
Summary
Adept at enhancing patient experience and streamlining workflow, I significantly improved patient throughput at SimonMed Imaging. Skilled in HIPAA compliance and patient positioning, my proactive communication and problem-solving abilities fostered collaboration and ensured high-quality MRI imaging, as well as patient service specialist at the same time, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
MRI Technologist Assistant
SimonMed Imaging
1664 E FLORENCE BLVD, CASA GRANDE AZ 85122
11.2022 - 02.2024
- Ensured timely completion of imaging procedures, allowing for increased patient throughput and reduced wait times.
- Contributed to a positive work environment through proactive communication with team members, fostering collaboration among staff.
- Prioritized patient privacy and confidentiality in accordance with HIPAA regulations while managing sensitive medical information.
- Enhanced patient safety by meticulously following established protocols and guidelines during MRI procedures.
- Consistently demonstrated exceptional problem-solving skills, identifying and addressing potential challenges within the MRI suite before they escalated.
- Assisted radiologists in obtaining high-quality images by accurately positioning patients and adjusting equipment settings.
- Improved patient comfort by providing clear explanations and addressing concerns before MRI procedures.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Administered IV drugs to patients to create contrasts on scanned images.
- Prepared patients for MRI procedures and monitored their condition during the scan.
- Positioned patients to obtain quality MRI images.
- Educated patients on procedure, answering questions, and alleviating concerns.
Patient Service Specialist
SimonMed Imaging
1664 E FLORENCE BLVD, CASA GRANDE AZ 85122
11.2021 - 02.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
UEI COLLEGE
Phoenix, AZ10.2021
Medical Assisting
UEI COLLEGE
Phoenix, AZ10.2021
Skills
- Vital signs monitoring
- HIPAA Compliance
- Patient Communication
- Contrast Administration
- Electronic Medical Records
- Patient Positioning
- Patient Care Coordination
- Anatomy knowledge
- Adaptive Learning
- MRI Safety Protocols
- Patient Care
- Patient Safety
- Patient confidentiality
- Body positioning and placement
Timeline
MRI Technologist Assistant
SimonMed Imaging
11.2022 - 02.2024
Patient Service Specialist
SimonMed Imaging
11.2021 - 02.2024
High School Diploma -
UEI COLLEGE
Medical Assisting
UEI COLLEGE