Raquel Moss
Eldora,AR
Summary
Expert in curriculum development and clinical instruction, with a track record of enhancing nursing program frameworks. Skilled in creating supportive learning environments that empower future nursing professionals. Proven ability to handle high-volume inbound calls, utilizing effective communication to understand customer needs. Consistently achieves sales targets through strategic customer relationship management.
Overview
7
7
years of professional experience
Work History
Nursing
Timberline Nursing and Rehab
El Dorado, AR
06.2025 - Current
- Demonstrated adaptability when faced with diverse patient populations, adjusting care approaches as necessary to meet individual needs and preferences.
- Contributed to a positive rehabilitation environment through effective communication with patients, families, and healthcare team members.
Call Center Agent
Foundever
Miami, FL
11.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
CNA
Oakridge Nursing Home
El Dorado, AR
08.2021 - 11.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Sales Agent
Tms Call Center
Roseburg, OR
06.2018 - 09.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
High School Diploma -
El Dorado High School
El Dorado, AR05.2006
Skills
- Nursing education background
- Endocrine and renal nursing
- Basic nursing skills
- Computer proficiency
- Goal orientation
- Customer service and support
- Call handling expertise
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Nursing
Timberline Nursing and Rehab
06.2025 - Current
Call Center Agent
Foundever
11.2023 - 11.2024
CNA
Oakridge Nursing Home
08.2021 - 11.2023
Sales Agent
Tms Call Center
06.2018 - 09.2020
High School Diploma -
El Dorado High School