Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
RAQUEL OJEDA

RAQUEL OJEDA

Houston,TX

Summary

Dedicated Automotive Technician with a strong work ethic and proven customer service skills, honed at Central Houston Nissan. Expert in engine repair and tire changing, I successfully reduced repeat repair visits through meticulous quality control. Bilingual communicator, I fostered client relations by providing tailored maintenance advice, enhancing customer satisfaction and loyalty.

Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands. Skilled in engine repair, brake systems, and electrical diagnostics.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Automotive Technician

CENTRAL HOUSTON NISSAN
09.2018 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed safety and emissions inspections.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Investigated customer complaints to identify cause of malfunctions.
  • Read and followed technical documentation to complete accurate repairs.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Repaired and replaced worn and damaged components.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Automotive Technician

Sterling McCall Nissan
10.2017 - 08.2018
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Technician Helper

Brake Check
08.2016 - 10.2017
  • Prevented accidents by consistently adhering to established safety protocols when working on hazardous job sites or handling dangerous materialsequipment.
  • Collaborated with team members to optimize workflow processes and improve overall productivity.
  • Developed technical skills by working alongside experienced technicians, leading to a better understanding of complex systems and the ability to troubleshoot issues independently.
  • Contributed to the reduction of repair costs through proactive identification of potential issues.
  • Gained proficiency in various tools and equipment, enhancing versatility as a technician helper.
  • Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Cleaned and lubricated components to maintain optimal performance.

Insurance Agent

HISPANO AMERICANO INSURANCE AGENCY
03.2015 - 08.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Implemented client feedback system to gather insights and improve service delivery continuously.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Monitored customer feedback and identified areas of improvement.

Clerk of Works

SPROUTS
12.2014 - 03.2015
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Inspected produce to update and adjust pricing information.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
  • Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
  • Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
  • Assisted in development of promotional materials for in-season produce to drive awareness and sales.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Educated new staff on proper handling and presentation techniques for various types of produce.
  • Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
  • Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Ensured compliance with health and safety regulations by properly handling and storing produce.
  • Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
  • Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
  • Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Seafood Clerk

The Fresh Market
12.2013 - 12.2014
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
  • Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
  • Cleaned and sanitized equipment, tools, and work surfaces.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Checked quality of products and removed expired items.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Interacted with customers to foster loyalty and satisfaction.
  • Created hospitable shopping experience by merchandising and stocking products and specialty items.
  • Handled specialty seafood items for packaging and display.
  • Contributed to store profitability by effectively managing inventory levels according to demand trends and seasonal fluctuations in sales.
  • Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
  • Participated in ongoing training programs to stay current on industry best practices for handling, storing, and preparing seafood products safely.
  • Assisted in creating promotional materials for seasonal seafood offerings, driving increased sales through targeted marketing efforts.
  • Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
  • Enhanced department efficiency by promptly processing incoming shipments and restocking merchandise as needed.
  • Provided informative cooking tips and preparation suggestions to customers upon request, fostering loyalty through personalized service.
  • Reduced waste by closely monitoring product expiration dates and implementing effective rotation practices for perishable items.
  • Demonstrated excellent knife skills for portioning, filleting, deboning, and trimming various species of fish.
  • Maximized productivity during peak hours by efficiently multitasking between customer service responsibilities and stocking duties.
  • Ensured freshness of seafood products by conducting regular inventory checks and maintaining proper storage conditions.
  • Supported store-wide initiatives by cross-training in other departments as needed, demonstrating versatility within the retail setting.
  • Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
  • Worked closely with the management team to identify sales opportunities by monitoring industry trends and customer feedback.
  • Assisted customers with seafood selections, offering recommendations based on their preferences and dietary needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed bakery department products.

Cashier

Home Depot
04.2013 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cashier

Sellers Bros Food Market
03.2013 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

No Degree - Business

Houston Community College
Houston, TX
05-2026

Certificate - AUTOMOTIVE

Universal Technical Institute
Houston, TX
09-2017

Skills

  • Strong work ethic
  • Customer service
  • Fluent bilingualism
  • Customer follow-up
  • Changing tires
  • Client relations
  • Attention to detail
  • Engine repair
  • Packaging and labeling
  • Cleaning and sanitation
  • Shelf stocking
  • Written and oral communication

Certification

  • Electrical/Electronic Systems Certification (A6) - National Institute for Automotive Service Excellence.
  • EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Languages
  • Business
  • Gym Workouts
  • Animal Care
  • Electronics and Circuit Building
  • Enjoy participating in the gym for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • I like looking at the stars and learning about constellations
  • Volunteering (When I have the time which is hard in the automotive field)
  • Auto Repair/Restoration
  • Playing Sports
  • Reading
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Passionate about balancing physical health with mental and emotional wellness
  • Committed to improving personal fitness through regular participation in weight lifting
  • Road Trips
  • Dance (Not the best but I try :])
  • Photography
  • Adventure Travel
  • Surfing (In my bucket list)
  • Animal Welfare Advocacy

Tattoos

Being at the beach

Astronomy

Timeline

Automotive Technician

CENTRAL HOUSTON NISSAN
09.2018 - Current

Automotive Technician

Sterling McCall Nissan
10.2017 - 08.2018

Technician Helper

Brake Check
08.2016 - 10.2017

Insurance Agent

HISPANO AMERICANO INSURANCE AGENCY
03.2015 - 08.2016

Clerk of Works

SPROUTS
12.2014 - 03.2015

Seafood Clerk

The Fresh Market
12.2013 - 12.2014

Cashier

Home Depot
04.2013 - 12.2013

Cashier

Sellers Bros Food Market
03.2013 - 12.2013

No Degree - Business

Houston Community College

Certificate - AUTOMOTIVE

Universal Technical Institute

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RAQUEL OJEDA