Raquel Ortiz
Ephrata,PA
Summary
Highly motivated customer service professional. Able to handle a high volume of customers in a fast paced environment with minimum supervision, while maintaining emphasis on the highest quality of costumer service. Costumer focused, excellent listening skills, and oral writing communications. A team player who is attentive to detail and able to make decision independently and quickly with minimal escalations.
Overview
13
13
years of professional experience
Work History
Secretarial Assistant
Ministerio Roca De Salvacion, Church
Lancaster, PA
06.2008 - 05.2012
- Assisting members and outside group in using church facilities
- Handling several assignment from staff members
- Assisting with copy machine and filing
- Handled daily heavy flow of paperwork
- Greeted customers entering to ascertain what each wanted and needed
- Politely assisted customers in person and via telephone
Cashier
Bohio Restaurant
Lancaster, PA
03.2000 - 06.2001
- Greeted customers entering the store to ascertain what each customer wanted or needed in the restaurant.
- Described product to customers and accurately explained details of the food in the restaurant.
- Earned management trust by serving as key holder, responsibly opening and closing the restaurant.
- Politely assisted customers in person and via telephone.
Shipment Inspecter
QVC
Lancaster, PA
01.1999 - 03.2000
- Received pallets of products with pack slips. Examined and inspected products.
- Removed completed or defective products or material, placing them on moving equipment.
- Prepare package for shipment.
Education
High School Diploma - undefined
JP McCaskey
Lancaster, PA2001
Skills
- Service oriented
- Good communication skills
- Self motivated
- Work well with others
- Creative problem solver
- Willingness to learn
- Ability to handle surprises
- Trusted key holder
- Patience
- Attentiveness
- Ability to use positive language
- A calming Presence
- Goal oriented
Languages
- English: Fluent (speaking, reading, writing)
- Spanish: Native Language
Volunteer Experience
Sunday Bible School Teacher
- Teaching Bible Lessons
- Helping work with large classes
- Helping children with their needs
- Building and maintaining ground relationship with parents and children
Timeline
Secretarial Assistant
Ministerio Roca De Salvacion, Church
06.2008 - 05.2012
Cashier
Bohio Restaurant
03.2000 - 06.2001
Shipment Inspecter
QVC
01.1999 - 03.2000
High School Diploma - undefined
JP McCaskey