Raquel Potosnyak
Milwaukee,WI
Summary
In my career I have built a multifaceted skill set, within different industries, all focused around customer service. I am an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Office Administrator
Pork King Good
Cudahy, United States
11.2024 - 01.2025
- Daily duties included opening and closing office
- Printing and organizing shipping labels in Ship Station, making sure to prioritize orders from specific sources
- Processing wholesale orders from various sites, printing pick lists for shipping department
- Creating shipping labels for filled wholesale orders
- Doublechecking new orders in production spreadsheet
- Checking orders in Shopify for fraud
- Adding new locations to Shopify where product is sold
- Fielding phones calls and assisting retail customers
Services Advisor
Felsing Service, Inc.
Milwaukee, United States
03.2022 - 10.2024
- Customer liaison between the service tech/mechanic and the customer
- Working directly with the mechanic to understand and relay the recommendations for service on the customer's vehicle
- Working with repair orders, writing service including labor time and parts needed along with any additional needs
- Communication via phone, text and email
- Fielding calls from customers about appointments, services offered, estimates when able
- Additional administrative duties include appointment reminders, ordering parts for upcoming appointments
- Managing part receipts and returns, warranty and labor claims and processing fleet claims
- Attention to detail required
- Understanding of vehicle identification, year, make, model
- Working simultaneously in several automotive programs
- Building a relationship with customers and selling vehicle services
eCommerce Parts & Accessories Content Specialist
House of Harley-Davidson
Milwaukee, United States
06.2021 - 01.2022
- Managed Harley-Davidson Parts & Accessories within the website, ensuring that all information is correct and up to date
- This included checking fitment, pricing and format
- Recategorized all parts in to a more simplified configuration to make it easier for customers to search for what they need for their motorcycle
- Created new part listings for aftermarket parts
- Created listings for sale on Amazon
Motorclothes Manager
Milwaukee Harley-Davidson
Milwaukee, United States
08.2018 - 02.2019
- Drove sales growth through strong focus on customer service, merchandising and teamwork
- Inventory planning and control
- Merchandise planning and allocation
- Staff scheduling and event coverage
eCommerce Customer Service Specialist
Harley-Davidson Motor Company
Milwaukee, United States
11.2012 - 08.2017
- Assisted both customers and dealers will all aspects of the H-D Online Store
- Contributed to the Q&A process on the H-D Online Store
- Provided support to team members, regarded as a SME (Subject Matter Expert) for General Merchandise, P&A and the Online Store itself
- Created, and implemented, all training materials for new hires, and also was a part of the interviewing process and candidate selection
Care One Customer Service Representative
Tech Resources
Milwaukee, United States
02.2011 - 11.2011
- Gathered pertinent information needed to facilitate closure of low-level customer/dealer matters or escalated to the proper department
- Assisted Customer Care Team, when short staffed, with escalated customer calls
Motorclothes Manager
Visalia Harley-Davidson
Visalia, United States
04.2003 - 01.2010
- Achieved first $100K month and first $1 million year for Motorclothes sales
- Drove sales growth through strong focus on customer service, merchandising, visual presentation and teamwork
- Assisted in marketing campaigns and organizing events, as well as seeking sponsors and public relations
Education
Art Institute of Pittsburgh - Fashion Marketing and Management
Art Institute of Pittsburgh
United StatesSkills
- Merchandising
- Interviewing
- Inventory
- Scheduling
- Retail Sales
- Continuous Improvement
- Writing Skills
- Detail Oriented
- Administrative Skills
- Customer Relations
- Inbound phone call handling
- Staff training
- Order processing
Accomplishments
- Harley-Davidson Motor Company Black Continuous Improvement Award for Integrated eCommerce
- Harley-Davidson Motor Company Chrome Continuous Improvement Award for Integrated eCommerce
- Dean's List
Timeline
Office Administrator
Pork King Good
11.2024 - 01.2025
Services Advisor
Felsing Service, Inc.
03.2022 - 10.2024
eCommerce Parts & Accessories Content Specialist
House of Harley-Davidson
06.2021 - 01.2022
Motorclothes Manager
Milwaukee Harley-Davidson
08.2018 - 02.2019
eCommerce Customer Service Specialist
Harley-Davidson Motor Company
11.2012 - 08.2017
Care One Customer Service Representative
Tech Resources
02.2011 - 11.2011
Motorclothes Manager
Visalia Harley-Davidson
04.2003 - 01.2010
Art Institute of Pittsburgh - Fashion Marketing and Management
Art Institute of Pittsburgh
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