Raquel Ramirez
Colton,CA
Summary
Detail‑oriented and BLS‑certified professional with experience in patient safety monitoring, high‑volume clerical operations, chart organization, and multidisciplinary team support. Skilled in maintaining accurate records, coordinating appointments, answering and routing calls, and following established procedures in fast‑paced environments. Strong communicator with experience supporting diverse and vulnerable populations. Fluent in Spanish and committed to delivering reliable, organized support in clinical settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Teacher
San Bernardino City Unified School District
San Bernardino, CA
12.2024 - Current
- Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Implemented classroom management strategies to foster a positive learning environment for diverse learners.
- Adapted instructional materials to meet varied student needs and learning styles effectively.
- Collaborated with teachers and staff to support individualized education plans for students with special needs.
- Enhanced student comprehension by incorporating diverse teaching methods and adapting to individual learning styles.
- Supported the development of social-emotional skills in students through consistent reinforcement of respectful behavior and empathetic communication practices.
- Promoted positive learning environment in classrooms for students in grades Kindergarten to 12th grade.
- Implemented innovative teaching techniques to engage students and promote critical thinking skills.
Program Generalist
San Bernardino County Preschool Services Department
San Bernardino, CA
09.2023 - 04.2024
- Assisted in developing and implementing educational programs for preschool-aged children.
- Coordinated communication between parents and staff regarding children's progress and needs.
- Conducted assessments to monitor student development and identify areas for improvement.
- Trained new staff on operational procedures and educational best practices within the preschool setting.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Coordinated and scheduled appointments for families, ensuring timely communication and follow‑through.
- Managed incoming calls, provided approved information, and routed messages to appropriate staff.
- Assembled, organized, and maintained confidential client files in compliance with program standards.
- Executed clerical and administrative tasks, supporting daily operations under supervisor direction.
- Facilitated medical and financial workshops for underserved communities.
- Served as a liaison connecting families to community and social service resources.
Homeless and Supportive Service Support Staff
San Bernardino County Dept. of Behavioral Health
San Bernardino, CA
02.2023 - 05.2023
- Provided direct support to clients, ensuring access to behavioral health services and resources.
- Coordinated appointment scheduling, optimizing workflow and minimizing client wait times.
- Assisted in maintaining accurate case documentation, enhancing compliance with departmental standards.
- Facilitated communication between clients and healthcare providers, improving service delivery efficiency.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Account Manager
Yum Yum Donuts
Beaumont, CA
01.2021 - 12.2021
- Developed tailored marketing strategies to enhance customer engagement and drive sales growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded weekly sales and maintained accurate Excel logs.
- Calculated profits and expenditures with attention to detail.
- Assisted customers and supported front‑of‑house operations as needed.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA05.2023
Skills
- Patient safety monitoring
- Continuous observation & supervised care
- Chart assembly, documentation & record accuracy
- Appointment scheduling & coordination
- Transcription of information & adherence to procedures
- High‑volume phone communication & call routing
- Data entry & clerical support
- Supply organization & inventory upkeep
- Bilingual communication (English/Spanish)
Certification
- Basic Life Support (BLS), American Red Cross
- 30-Day Substitute Teaching Permit, Commission on Teacher Credentialing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Teacher
San Bernardino City Unified School District
12.2024 - Current
Program Generalist
San Bernardino County Preschool Services Department
09.2023 - 04.2024
Homeless and Supportive Service Support Staff
San Bernardino County Dept. of Behavioral Health
02.2023 - 05.2023
Account Manager
Yum Yum Donuts
01.2021 - 12.2021
Bachelor of Arts - Psychology
California State University, San Bernardino