Raquel Ramos
Orlando,FL
Summary
To acquire a position that will challenge my skills in Administrative Assistance.
I have an excellent reputation with customer service as a competent, knowledgeable and helpful professional. 5 years’ experience in the retail business as Department Manager, Cashier and Customer Service Rep., Data entry experience and Computer knowledgeable. Licensed and Certified Public Notary in the State of Florida. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
30
30
years of professional experience
Work History
Sales Specialist Remote
Westgate Resorts
11.2022 - Current
- Built rapport with customers and assessed needs to make their vacation experience the best. recommendations and upsell.
- Educated customers about our companies features and benefits.
- Built strong client relationships through consistent.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
Customer Service Agent
Westgate Resorts
04.2015 - Current
- QA, Verifications, Customer Service, Sales, Call Center
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Inbound Call center
Orange County Clerk of Courts Call Center
10.2019 - 10.2021
- Assist customer with court procedures, Solve and inform Customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Store Owner
Los Primo Supermarket
10.2013 - 03.2015
Voter Service Clerk
Orange County Elections Office
01.2004 - 10.2013
- Entering Voter data such as Voter information, Absentee ballots and any type of change in voter files
- Trained in optical scanning and imaging.
Dispatcher and Billing Clerk
Central Locating
07.2001 - 01.2004
- To perform specialized work involving receiving and dispatching messages for the locators
- I was responsible for operating telephones, two-way radio, computers and processing and dispatching call/messages to and from personnel
- I also acted as a liaison between the caller and the locating party.
Department Manager
Walmart
05.1994 - 05.1999
- I trained and supervised sale associates and maintained a high customer service rating, not only with the interaction of customers but also in maintaining shelves stocked with merchandise for the customer convenience
- In direction with my Management position, I was also trained in Cashiering and Customer Service.
Education
Central High School
01.1986
Skills
- I can type 45wpm and I’m bilingual I have an excellent customer service background and I am a very quick learner I work very well with others but can do very well by myself if need be
- Relationship Building
- Customer service and care
- Team Collaboration
- Sales Training
- Call Center Operations
Languages
Spanish
Full Professional
Timeline
Sales Specialist Remote
Westgate Resorts
11.2022 - Current
Inbound Call center
Orange County Clerk of Courts Call Center
10.2019 - 10.2021
Customer Service Agent
Westgate Resorts
04.2015 - Current
Store Owner
Los Primo Supermarket
10.2013 - 03.2015
Voter Service Clerk
Orange County Elections Office
01.2004 - 10.2013
Dispatcher and Billing Clerk
Central Locating
07.2001 - 01.2004
Department Manager
Walmart
05.1994 - 05.1999
Central High School