VALERIE VANG

• Responsible for monitoring and logging in all cash that came into the office that was to be deposited into the bank

• Assisted in compiling complex cash flow reports at the end of each day

• Completed daily cash and check deposits to the company bank

• Managed store finances and maintained accurate balances each day

• Ensure that all financial transactions are processed accurately and efficiently, which includes counting the money at the beginning and end of each day, balancing the tills, and preparing the daily cash report

• Answer incoming calls

• Escalate necessary calls to dispatch

• Process service requests and fulfilling customer needs

• Answer and process inbound/outbound calls, e-mails from potential clients who are interested in any kind of service we provide

• Process, review, and register all customer equipment’s accurately and efficiently

• Support Operations Manager on assigned projects/events

• Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries

• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation • Check, sort and forward emails

• Update appointment calendars and schedule meetings/appointments

• Vast knowledge of registering York, Carrier, Lennox and boiler products

• Assist In the Preparation of Food

• Prepare assigned food serving area and perform cashiering duties in the sale of food items to staffs

• Maintain cleanliness of food service facilities

• Had full time position as a barista and managed the market/café alone

• Being in charge of inventory • Serving customers in a swift pace

• Assisted as a line cook for the hot and cold bars, and fry and grill

• Specialized in restricted diets handling patient’s food and assuring we are following their diet

· Answering Phones & Directing Calls

· Greet clients and visitors as they arrive at the office, making them feel welcome.

· Schedule showings, meetings, and consultations for real estate agents.

· Maintain and update the calendar of appointments.

· Confirm and remind clients about upcoming appointments.

· Answer client questions about property listings or services.

· Assist with client follow-ups or ensure their needs are addressed.

· Ensure the office is organized and files are properly maintained.

· Monitor and reorder office supplies as needed (e.g., business cards, brochures, pens, etc.).

· Ensure the office space is neat, tidy, and stocked.

· Sort and distribute incoming mail and packages.

· Prepare outgoing mail or packages for clients and agents.

· Draft basic emails or letters as needed for the office or agents.