Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Raquel Ramos

Seffner,FL

Summary

Versatile and results-driven professional with experience at JPMorgan Chase, adept in collections management and demonstrating exceptional problem-solving skills. Excelled in roles requiring adaptability, critical decision-making, and a compassionate approach to customer interactions. Proven track record in enhancing customer retention and team management, showcasing a commitment to excellence and integrity.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Collections: Resolutions Team

JPMorgan Chase
01.2021 - Current
  • Communicate comfortably with customers in a metrics-driven environment.
  • Navigate multiple technologies while staying engaged with our customers.
  • Utilize excellent negotiation and decision-making skills alongside strong communication abilities.
  • Maintain a strong customer focus and conduct detailed conversations with our customers.
  • Demonstrate sensitivity and compassion in difficult situations.
  • Exhibit personal excellence, including punctuality, integrity, and accountability.
  • Work independently and collaboratively within a team environment.
  • Think critically and exercise independent judgment.

Certified Nursing Assistant

Senior Helpers
01.2020 - 01.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Head Custodian

Passaic Board Of Education
01.1994 - 01.2007
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Organized daily cleaning schedules for custodial team.
  • Reported vandalism or other damage to property to supervisor.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Education

Licensed - CNA

CNA Training And Testing Center
Brandon, FL

Skills

  • Motivational
  • Team management
  • Database maintenance
  • Collections management
  • Complaint investigation
  • Member account management
  • Policy adherence
  • Decision-making
  • Customer retention
  • Phone etiquette
  • Adaptability and flexibility
  • Problem-solving skills

Certification

  • Certified Nursing Assistant
  • CPR, First Aid. And AED Certified. Med Tech

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Collections: Resolutions Team

JPMorgan Chase
01.2021 - Current

Certified Nursing Assistant

Senior Helpers
01.2020 - 01.2021

Head Custodian

Passaic Board Of Education
01.1994 - 01.2007

Licensed - CNA

CNA Training And Testing Center

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Raquel Ramos