Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Rodriguez

Clarksburg,MD

Summary

Dynamic Business Development Consultant with a proven track record at Hersons, adept in CRM Management and fostering client relationships. Excelled in competitive analysis and contract negotiation, enhancing customer satisfaction and retention. Mentored teams towards peak performance, achieving significant sales growth through strategic account development and industry networking.

Overview

3
3
years of professional experience

Work History

Business Development Consultant

Hersons
04.2024 - 10.2024
  • Met with current clients to assess needs and develop improvement plans.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Negotiated contracts and closed sales with new and existing clients.
  • Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
  • Mentored junior team members, cultivating a culture of continuous improvement within the organization.
  • Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
  • Delivered compelling sales presentations that clearly communicated value propositions tailored to client needs.
  • Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.

Sales Representative

Herson's Honda
04.2024 - 06.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Cashier

TJX Companies
03.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier

The Home Depot
05.2021 - 03.2023
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Clarksburg High School
Clarksburg, MD
06.2021

Skills

  • Competitive Analysis
  • Account development
  • CRM Management
  • Data Analytics
  • Industry Networking
  • B2C experience
  • Prospect management
  • Business process improvement
  • Financial Oversight
  • Contract Negotiation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Business Development Consultant

Hersons
04.2024 - 10.2024

Sales Representative

Herson's Honda
04.2024 - 06.2024

Cashier

TJX Companies
03.2022 - 03.2024

Cashier

The Home Depot
05.2021 - 03.2023

High School Diploma -

Clarksburg High School

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Raquel Rodriguez