Raquel Seniva
Urbandale
Summary
Achieved high levels of guest satisfaction by delivering prompt and attentive service.,Fostered a welcoming environment through effective collaboration with team members and building positive relationships with patrons.,Optimized dining operations by articulating menu details clearly and ensuring guests had a memorable experience.
Overview
4
4
years of professional experience
Work History
Dining Room Server
Holiday Illahee Hills by Atria
Urbandale, IA
06.2025 - Current
- Provided attentive, high-quality customer service to enhance the overall dining experience and ensure guest satisfaction
- Monitored guest needs and responded promptly, tailoring service to create a positive and welcoming environment while effectively resolving questions and concerns
- Delivered food and beverages efficiently, collaborating with kitchen staff to maintain smooth service and minimize wait times
- Maintained a clean and organized dining area, upholding sanitation standards and contributing to a safe, inviting atmosphere
- Built strong relationships with guests and residents through friendly, consistent interactions, fostering a sense of community and trust
Dining Room Server
Independence Village of Des Moines
Des Moines, Iowa
05.2024 - 06.2025
- Led initiatives to elevate customer service standards, resulting in enhanced dining experiences for guests.
- Guided guests in selecting menu options that catered to their dietary preferences.
- Oversaw timely delivery of food and beverages to designated tables, maximizing service efficiency.
- Resolved customer inquiries and concerns, contributing to overall satisfaction during service.
- Managed guest complaints effectively and escalated issues to management for resolution.
- Collaborated with kitchen staff to streamline food delivery processes and maintain accuracy.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant environment.
- Implemented proper sanitation measures for cleaning tables and chairs, prioritizing guest health and safety.
- Nurtured strong relationships with residents, leading to increased satisfaction and loyalty.
Courtesy Clerk
Faraway
Urbandale, IA
05.2022 - 05.2024
- Provided excellent customer service by being friendly and courteous at all times.
- Assisted customers with bagging groceries, ensuring efficient service and a pleasant shopping experience.
- Engaged customers in conversation to identify needs and preferences for tailored assistance and resolved issues related to product inquiries.
- Answered customer inquiries and resolved concerns to enhance shopping experience.
- Coordinated with team members to manage high-volume customer traffic, improving service delivery during peak hours.
- Directed customers to product locations throughout store to help find requested items.
- Utilized knowledge of store layout to assist customers in quickly locating desired items.
- Stocked shelves and organized products for easy access, enhancing customer shopping experience.
- Provided excellent customer service by answering questions and addressing concerns.
- Maintained a neat and orderly work area at all times.
Education
High School Diploma -
Des Moines Christian School
Urbandale05-2026
Skills
- Achieved high customer satisfaction through effective service strategies
- Increased team communication efficiency, driving project success
- Maximized collaboration efforts, resulting in improved workflows
- Resolved customer problems swiftly, enhancing overall satisfaction
- Optimized time management to consistently meet project deadlines
- Established strong relationships with clients, contributing to repeat business
- Maintained strict adherence to food safety standards, ensuring quality service
- Resolved conflicts effectively, fostering a positive team atmosphere
Languages
Spanish
Limited
Timeline
Dining Room Server
Holiday Illahee Hills by Atria
06.2025 - Current
Dining Room Server
Independence Village of Des Moines
05.2024 - 06.2025
Courtesy Clerk
Faraway
05.2022 - 05.2024
High School Diploma -
Des Moines Christian School