Raquel Swanson
Moorhead,MN
Summary
Dedicated healthcare professional with extensive experience in customer service and patient care, committed to enhancing the patient experience. Detail-oriented Patient Access representative with a robust medical background, ensuring accurate and efficient patient interactions. Proficient in Microsoft applications and EMR systems, leveraging technology to streamline processes and improve service delivery. Passionate about fostering positive relationships with patients and healthcare teams to support optimal care outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ICU CNA - Certified Nursing Assistant
Essentia Health Hospital
11.2024 - 06.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as warm blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs blood sugars and gathering supplies.
- Prevented cross-contamination by cleaning and sterilizing equipment.
CMA/CNA
Good Samaritan Society
08.2023 - 11.2024
- Delivered individualized patient care by recording vital signs, blood sugars, documenting observations, administering medications, and evaluating patient needs.
- Assisting dietary staff in severing food and cleaning dinning rooms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Patient Access Representative
Sanford Health
03.2023 - 08.2023
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
CMA/CNA
Bethany Retirement Home
03.2022 - 03.2023
- Administered medication according to physicians orders and documentation of medications and refusals of medications
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Technician
Clay County Detox Clay County Rehabilitation Center
01.2021 - 07.2022
- To assist nurse in patient withdrawal care by administration of medication, vitals signs and observation of behaviors.
- Documentation of hourly rounds, vitals, behaviors and medications.
- to Assist with intakes by filling out paperwork, copping paperwork, going through belongings and counting of medications upon admit.
- Upholding facility cleanliness by clean dishes, doing laundry and light cleaning.
- Deescalating and redirect patients with behaviors.
CNA - Certified Nursing Assistant
Eventide Senior Living Communities
01.2019 - 01.2021
- Assist residents with ADLs and promoting independence in ADLs.
- To help redirect patients with Alzheimer's and dementia when wondering.
- Assisting nurses with vital signs and documentation.
Shift Supervisor
McDonald's
01.2017 - 03.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate's degree - Nursing
Rasmussen College
Moorhead, MN01-2025
High school diploma - undefined
Moorhead Senior High school
Moorhead, MN05.2019
Skills
- HIPAA compliance
- Clinical documentation
- Patient care
- Compassion and empathy
- Problem-solving
- Dressing assistance
- Multitasking and organization
- Team collaboration
- Critical thinking
- Conflict resolution
- Cultural sensitivity
- Time management
- Attention to detail
- Basic life support
- Medication administration
- Patient check-in
- Patient identity verification
- Electronic health records
- Phone and email etiquette
- Intake assessment
- Medical terminology
- Appointment scheduling
- Customer service
Certification
- BLS Certification
- Certified Medication Aide
- CPR Certification
- State Tested Nursing Assistant
- CNA
Timeline
ICU CNA - Certified Nursing Assistant
Essentia Health Hospital
11.2024 - 06.2025
CMA/CNA
Good Samaritan Society
08.2023 - 11.2024
Patient Access Representative
Sanford Health
03.2023 - 08.2023
CMA/CNA
Bethany Retirement Home
03.2022 - 03.2023
Technician
Clay County Detox Clay County Rehabilitation Center
01.2021 - 07.2022
CNA - Certified Nursing Assistant
Eventide Senior Living Communities
01.2019 - 01.2021
Shift Supervisor
McDonald's
01.2017 - 03.2019
High school diploma - undefined
Moorhead Senior High school
Associate's degree - Nursing
Rasmussen College