Raquel Villasenor
Maywood,Illinois
Overview
2026
2026
years of professional experience
Work History
Air Exports Operations
Schenker Inc/ BAX
Franklin Park, IL
04.1997 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Familiar with HTS codes and AES.
- Beginner with Tango system.
- Label makings and familiarize with freight.
- Work with dock to move freight in a timely manner for customer.
Customer Service Representative
DSC Logistics
Melrose Park, IL
1990 - 1997
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Analyzed feedback and developed strategies to improve overall customer experience.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Spanish speaking
Timeline
Air Exports Operations
Schenker Inc/ BAX
04.1997 - 07.2025
Customer Service Representative
DSC Logistics
1990 - 1997