Raquel Watts
Salida,CO
Summary
Dynamic Assistant Brand Manager at Blue Federal Credit Union with a proven track record in enhancing customer relations and driving revenue through effective problem-solving and team collaboration. Skilled in Microsoft Office, keystone,,
Meridian link and staff supervision, I consistently improved client retention and satisfaction by delivering exceptional service and training new hires.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Brand Manager
Blue Federal Credit Union
Salida, CO
08.2022 - Current
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- Collaborated with team members to achieve branch sales targets consistently.
- Delivered comprehensive training to new hires, fostering a knowledgeable and effective workforce within the branch.
- Enhanced customer satisfaction by providing efficient and accurate banking services.
- Improved client retention rates through proactive relationship building and timely issue resolution.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Educated customers on online banking and mobile banking applications.
Member Service Representative II
Aventa Credit Union
Pueblo, CO
03.2022 - 07.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Prepared variety of different written communications, reports and documents.
- Assists in printing Instant Issue cards and supporting branch management in daily inventory of Instant Issue cards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Teller Service Representative Part Time
Aventa Credit Union
Pueblo , CO
12.2021 - 03.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing and signing up for new services.
- Maintained friendly and professional customer interactions.
Cook/Cashier Assistant
Sonora's INC
Pueblo, CO
04.2021 - 11.2021
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Worked with other associates to support cashiers and management needs.
- Prepared food orders to support waitstaff and other team members.
- Worked with chef to prepare daily food specials and other supplies.
- Limited portion sizes and used garnishes to control food costs.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Used manual or electric appliances to clean, peel, slice and trim foods.
Room Attendant
Baymont By Wyndham
Salida, CO
07.2019 - 03.2021
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Assistant Housekeeping Supervisor
HOLIDAY INN EXPRESS & SUITES GUNNISON
GUNNISON, CO
12.2017 - 06.2019
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
Education
BBA - Business Administration And Management
VERACRUZ UNIVERVISITY
VERACRUZ,MEXICO09.2001
Skills
- Problem Solving
- Point of sale management
- Staff Supervision
- Honest and Ethical
- Team-oriented approach
- Reliable and Responsible
- Customer Relations
- Microsoft Office
- Reporting and Documentation
- Creative Thinking
- Collaborative teamwork
Certification
- Certified CPR/AED, AMERICAN HEALTH CARE ACADEMY - 11/01/2023
- ENGLISH Training - 04/22/2004
- EYE CARE PRE-APPRENTICESHIP, ROCKY MOUNTAIN EYE CENTER] - 2021 FALL
Languages
Spanish
Native or Bilingual
English
Timeline
Assistant Brand Manager
Blue Federal Credit Union
08.2022 - Current
Member Service Representative II
Aventa Credit Union
03.2022 - 07.2022
Teller Service Representative Part Time
Aventa Credit Union
12.2021 - 03.2022
Cook/Cashier Assistant
Sonora's INC
04.2021 - 11.2021
Room Attendant
Baymont By Wyndham
07.2019 - 03.2021
Assistant Housekeeping Supervisor
HOLIDAY INN EXPRESS & SUITES GUNNISON
12.2017 - 06.2019
BBA - Business Administration And Management
VERACRUZ UNIVERVISITY