Raquel Williams
Summary
Innovative Administrative Health Care Leader and Licensed Practical Nurse with over two decades of experience working in multi-faceted healthcare settings. Administrator in Practice Development and Process Improvement, with strong communication, management, leadership, organizational, coaching, and mentoring skills. Team builder, who is adaptable to challenges and changes to best enhance the team and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Administrator-Primary Care
BJC Medical Group Missouri Region
05.2023 - Current
- Monitors, assesses, and improves department performance using BJCMG reports
- Hires, mentors, and trains new employees/leaders, engage in provider interviews/onboarding
- Utilizes HRS, through escalation system, process metrics, leader standard work, etc.
- Partners with staff and providers to provide access, daily rounding, and marketing
- Cross-functional leadership development, coaching, budget, and HSO collaboration
- Direct daily operations, inventory control, and promote team-centered huddles.
Practice Manager-Walk-In Clinic/Primary Care
BJC Medical Group Missouri Region
11.2020 - 05.2023
- Established initial employee centered clinic within organization
- Monitored, assessed, and improved department performance using BJCMG reports
- Hired, mentored, and trained new employees/leaders, and engaged in provider interviews/onboarding
- Staff scheduling, payroll management, and maintained provider templates
- Utilized HRS, through escalation system, process metrics, leader standard work, etc
- HSO collaboration during COVID-19 Pandemic
- Led and implemented COVID-19 initiatives, protocols, and vaccination site
- Partnered with staff and providers to provide access, daily rounding, and marketing
- Cross-functional leadership development, coaching, and budget
- Direct daily operations, inventory control, and promote team-centered huddles.
Practice Manager
BJC Medical Group Memorial Region
03.2019 - 11.2020
- Developed and marketed two new Primary Care Clinics
- Managed daily operations, provider onboarding, and inventory control
- Hired, mentored, coaching, and trained new employees/leaders, staff, and providers
- Managed monthly physician call, daily, staffing schedules, and payroll.
Practice Supervisor/Licensed Practical Nurse
BJC Medical Group Memorial Region
04.2016 - 03.2019
- Established new Primary Care and Acute Care Clinic locations
- Hired, mentored, trained new employees, inventory control, and provider onboarding
- Facilitated physician call, daily, and staffing schedules
- Maintained patient documentation, prescription refills, order entry, triage, and referrals
- Coordinated appointments, performed patient care and teaching, and immunizations.
Licensed Practical Nurse
Summit Medical Group Berkeley Heights, NJ
01.2001 - 03.2016
- Supervised support staff, mentored and trained new nurses, managed physician schedules, triaged, coordinated chemotherapy, injections, and infusion appointments
- Initiated prescription refills, obtained insurance prior authorizations, and referrals
- Performed order entry, patient teaching, DME order, and hospice and home care coordination.
Pathology Specimen Processing Technician
- Processed pathology tissue, biopsies, prepared Pap-Smear slides, and requests
- Entered EMR orders and maintained inventory control
- Mentored and trained new hires and problem solving.
Senior Phlebotomist
- Performed adult and pediatric venipunctures, bleeding times, and heel sticks
- Processed specimens and entered EMR orders
- Supervised staff, mentored, trained new hires, scheduling, and inventory control.
Registered Medical Assistant
- Performed traditional Medical Assistant duties to include vital signs, vaccines, and procedure assistance.
Education
Masters Degree Healthcare Administration -
Purdue University Global
05-2020
Bachelors Science Healthcare Administration -
Kaplan University
05-2017
Licensed Practical Nurse -
Berkely College
01.2012
Skills
- Administrator Level Leadership
- Continuous Improvement
- Resource Utilization
- Workflow Management
- Policy and Procedure Development
- Performance Metrics
- Marketing
- Practice Management
- Managing Medical Practices
- Budget Oversight
- Policy Implementation
- Mentoring
- Epic EHR
- Microsoft Office
- Outlook
Affiliations
Golden Key International Honour Society
Professional Mentor
Saint Louis University School of Nursing
Licensing Certifications
- License Practical Nurse Illinois and Missouri
- 2020 COVID-19 Contact Tracing Purdue University Global
- 2022 Stop The Bleed Instructor
Accomplishments
- Dean's List and High Honors
Certification
- CPR/BLS
References
References available upon request.
Timeline
Practice Administrator-Primary Care
BJC Medical Group Missouri Region
05.2023 - Current
Practice Manager-Walk-In Clinic/Primary Care
BJC Medical Group Missouri Region
11.2020 - 05.2023
Practice Manager
BJC Medical Group Memorial Region
03.2019 - 11.2020
Practice Supervisor/Licensed Practical Nurse
BJC Medical Group Memorial Region
04.2016 - 03.2019
Licensed Practical Nurse
Summit Medical Group Berkeley Heights, NJ
01.2001 - 03.2016
Pathology Specimen Processing Technician
Senior Phlebotomist
Registered Medical Assistant
Masters Degree Healthcare Administration -
Purdue University Global
Bachelors Science Healthcare Administration -
Kaplan University
Licensed Practical Nurse -
Berkely College
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