Hi, I’m
Raquel Aliff
Aberdeen,NC
Summary
Highly motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working quickly and effectively, mastering new skills. Devoted to ensuring every professional interaction is positive and memorable.
Overview
10
years of professional experience
Work History
Veterans Guardian VA Claims ConsultingPinehurst, NC
Appeals Specialist
03.2023 - 09.2023
Job overview
- Assisted customers with the appeals process, including providing guidance on how to submit an appeal.
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to appeals processing.
- Developed processes and procedures for appealing denied claims that improved efficiency and effectiveness.
AT&TFayetteville, NC
Corporate Retail Support Expert
01.2018 - 02.2022
Job overview
- Resolved complex network connectivity problems as well as application-related issues in a professional manner.
- Ensured compliance with applicable laws and regulations related to corporate IT operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
United States ArmyMultiple Locations
Team Leader-BFVS Mechanic
10.2018 - 12.2021
Job overview
- Demonstrated ability to identify and resolve mechanical issues in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
USAA InsuranceRichmond, VA
Member Satisfaction Analyst
07.2016 - 05.2017
Victoria's SecretNew York, NY
Operations and Staffing Supervisor
09.2013 - 02.2015
New York State Unified Court System: Office of Policy and PlanningNew York, NY
Judicial Intern-Legal Administrative
09.2014 - 12.2014
Education
CUNY John Jay College of Criminal JusticeNew York, NY
Bachelor of Arts from Pre-Law; F:Sociology M:Psychology
06.2015
University Overview
GPA: 3.89
- Dean's List
- Chi Alpha Epsilon National Honor Society
- SEEK Program Member and Peer Mentor
- Judicial Board of Student Government-Senior Justice
- Graduated cum laude
- Marriage and Family Law Research (Published)
SUNY OrangeNewburgh, NY
Associate in Science from Criminal Justice
12.2013
University Overview
GPA: 3.62
- Dean's List
- Criminal Justice Club
Skills
- Organization and Administration
- Excellent organizational skills
- Attention to Detail
- Legal Research
- Document Preparation & Review
- Microsoft Office Suite proficiency
- Strong Client relations
- Excellent reading comprehension
- Administrative Support
- Conflict Resolution
- Advocacy
- Contract Review and Negotiation
- Verbal and Written Communication
- Creative and Critical Thinking
- Effective Multitasking
- Knowledge of Federal and State Laws
General
- Type approximately 55 words per minute.
- Excellent communication and soft skills
- Excellent organizational skills
Timeline
Appeals Specialist
Veterans Guardian VA Claims Consulting
03.2023 - 09.2023
Team Leader-BFVS Mechanic
United States Army
10.2018 - 12.2021
Corporate Retail Support Expert
AT&T
01.2018 - 02.2022
Member Satisfaction Analyst
USAA Insurance
07.2016 - 05.2017
Judicial Intern-Legal Administrative
New York State Unified Court System: Office of Policy and Planning
09.2014 - 12.2014
Operations and Staffing Supervisor
Victoria's Secret
09.2013 - 02.2015
CUNY John Jay College of Criminal Justice
Bachelor of Arts from Pre-Law; F:Sociology M:Psychology
SUNY Orange
Associate in Science from Criminal Justice
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