Raquel Gamez
Castroville,TX
Summary
Highly skilled Application Administrator II with a proven track record at Sinch Mailgun in optimizing email deliverability through expert knowledge of email best practices, CAN-SPAM compliance, SMTP, and DNS management. Demonstrated proficiency in analytical problem-solving and effective communication, with a focus on educating customers about sending policy violations and recommending best practices to enhance platform reputation with ISPs and RBLS. Renowned for exceptional technical troubleshooting abilities and efficient task management, making significant contributions to team success. Strong emphasis on fostering team collaboration to achieve desired outcomes, while remaining adaptable to changing needs and consistently reliable.
Overview
11
11
years of professional experience
Work History
Application Administrator II
Sinch Mailgun
09.2017 - Current
- Continuation of all Application Administrator I duties.
- Provide quick emergency response and troubleshooting related to application errors, and create Zendesk macros for quick Support responses.
- Assist other departments, such as Sales and Operations across various Slack channels as a Mailgun SME.
- Performed peer reviews and provided feedback on team members semiannually, with Culture Amp.
Application Administrator I
Sinch Mailgun
09.2014 - 09.2017
- Volunteer for special projects, enhancing team versatility and cross-training efforts.
- Provide email deliverability level-specific assistance to customers via various channels.
- Provide guidance on best practices for email authentication, including SPF, DKIM, and DMARC.
- Educate users on sending policy infringements and best practice guidelines.
- Conducted daily investigations and suspensions of spammer accounts.
- Managed compromised user accounts by taking appropriate actions.
- Enhanced platforms send reputation by auditing shared IP addresses through proactive measures.
Education
Skills
- Team Collaboration
- Excellent Communication
- Analytical Thinking
- Technical Troubleshooting
- Proficient in Problem Resolution
- Versatile Change Management
- Prioritized Task Management
- Multitasking
- Email Deliverability Expertise
- Kibana Application Skills
Education and Training
other
Timeline
Application Administrator II
Sinch Mailgun
09.2017 - Current
Application Administrator I
Sinch Mailgun
09.2014 - 09.2017
Similar Profiles
ROBERT STEELEROBERT STEELE
Director, Sales Enablement at Sinch/Mailgun TechnologiesDirector, Sales Enablement at Sinch/Mailgun Technologies
Jake DayleyJake Dayley
Senior Customer Success Manager at MAILGUN BY SINCHSenior Customer Success Manager at MAILGUN BY SINCH
Rick LakeRick Lake
911 NOC TECH at Sinch Voice911 NOC TECH at Sinch Voice