RAQUEL S. MURILLO
Sandy Spring,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Surgical Technologist position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Johns Hopkins Medicine
07.2021 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw overall operation of Anesthesia Tech.Technologists services and patient care.
- Managed 45 employees with various personalities and from different cultures
- Selected, promoted and terminated staff members.
Operations Supervisor
Johns Hopkins Medicine
08.2016 - 07.2021
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Complaint resolution and working with Internal and External customers to improve services for patient with Limited English Proficiency(LEP) Develop, Implement and monitor office and Float staff activities, including testing and training.
Medical Interpreter
Johns Hopkins Medicine
09.2013 - 08.2016
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Verified understood medical information for patients by simplifying any jargon.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Patient Care Technician
Children's National Medical Center
01.2006 - 09.2013
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Information Specialist
National Institutes of Health
11.2008 - 05.2009
- Collected data by identifying information sources and designing survey and collection methods.
Education
Certificate - Surgical Technologist
NCCT
02.2023
Master of Arts - Health Care Administration
Washington Adventist University
Takoma Park, MD05.2015
Associate of Applied Science - Respiratory Care
Washington Adventist University
Takoma Park, MD12.2012
Bridging the Gap, Medical Interpreter Training - undefined
Skills
- SKILLS HIGHLIGHT
- CPR for Healthcare Professional
- Time management and strong organizational skills
- Respiratory equipment training
- Bilingual in Spanish
- High-level customer service
- Epic Trained
- Motivation and dedication
- Reliable transportation
- Understands medical procedures
- Valid Maryland driver’s license
- Medical terminology knowledge
Certification
- First Aid/CPR Certified
- TS- C - Surgical Technologist - in progress
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Johns Hopkins Medicine
07.2021 - Current
Operations Supervisor
Johns Hopkins Medicine
08.2016 - 07.2021
Medical Interpreter
Johns Hopkins Medicine
09.2013 - 08.2016
Information Specialist
National Institutes of Health
11.2008 - 05.2009
Patient Care Technician
Children's National Medical Center
01.2006 - 09.2013
Certificate - Surgical Technologist
NCCT
Master of Arts - Health Care Administration
Washington Adventist University
Associate of Applied Science - Respiratory Care
Washington Adventist University
Bridging the Gap, Medical Interpreter Training - undefined
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