Raquesia Lloyd
Dallas
Summary
I’m a highly organized and proactive professional with over 10 years of experience in Business Support, Administration, and Clinical Governance within the UK’s National Health Service (NHS). I can manage projects, streamline processes, and lead teams to achieve operational excellence. I created an efficient home care management system that improved patient registration and prescription management in my previous job. I’m proficient at managing competing priorities, maintaining strong stakeholder relationships, and ensuring compliance with organizational policies. I am resilient and adaptable in whatever I take part in, and not only am I a strong team player, but I also enjoy working on my own initiative.
Overview
7
7
years of professional experience
Work History
Pharmacy Business Support Manager
Oxford Health NHS Foundation Trust
Kennington
02.2021 - 01.2026
- Developed and implemented an efficient home care management system, streamlining patient registration, homecare provider liaison, and prescription management, leading to improved operational efficiency and patient experience.
- Provided detailed minutes & actions in meeting groups such as the 'Drug Therapeutic Group' which included clinical representatives from Oxfordshire, Berkshire- West and Buckinghamshire.
- Coordinated and collated invoices and created purchase orders.
- Sent reports to ward managers on their monthly spend of medicines.
- Provided monthly FP10 usage report for the Chief Pharmacist.
- Managed the Business Support Team overseeing performance development reviews (PDRs), supervisions, and ensuring adherence to Trust policies and procedures, contributing to a high-performing and compliant team environment.
- Supported training and induction of all new and existing staff.
- Managed the recruitment process including interviews and shortlisting. Also reviewed existing job descriptions to increase staff pay bands.
- Ensured the ‘Workforce Management System’ was kept up to date to ensure all payroll and absence reporting was accurate, and liaised with external organizations when required.
- Maintained a comprehensive database of all external operational contracts and proactive scheduling of annual equipment servicing preventing potential disruptions.
- Managed the ordering, receiving and distribution of prescription pads for prescribers within the Trust.
- Ensured all on-call and weekend working Rota’s were kept up-to-date and accessible whilst publishing new rosters.
- Planned and organized staff and committee meetings with effective scheduling.
- Maintained an up-to-date key management system for all buildings managed by pharmacy.
- Clinical Pharmacy Support Unit, Unit 46, Sandford Lane Business Park, Kennington, Oxfordshire, OX1 5RW, United Kingdom
Clinical Governance Administrator
OUH NHS Trust
Headington
10.2018 - 02.2021
- Managed the Trust Quality Account and Quality Priorities, ensuring meticulous formatting and readiness for board presentation, contributing to robust governance reporting.
- Minuted the Technology Advisory Group (TAG) Meetings, the Clinical Effectiveness Committee meetings and the Clinical Audit Team meetings.
- Inputted clinical audit data into the Ulysses incident reporting system.
- Assisted the Patient Safety Team in formatting reports.
- Assisted the preparation of the CQUINN meetings with NHS England Commissioners and Chief Executives.
- I have minuted the Clinical Harm Review meetings and the Mortality Review meetings.
- I have organized events.
- John Radcliffe Hospital, Clinical Governance Unit, Manor House, Headley Way, Headington, Oxford, OX3 9DU
Education
Bachelor of Arts with Honours - Business and Business Law
Birmingham City University
Birmingham, UKEdexcel Level 3: BTEC National Diploma - Business
Oxford & Cherwell Valley College
Oxford, UKSkills
- Leadership
- Minute taking
- Attention to detail
- Communication
- Teamwork
- IT skills
- Microsoft Office
- analytical skills
- Data analysis
- Process improvement
Hobbies and Interests
- I am a party and events decorator in my spare time usually on the weekends. I take bookings and negotiate cost of service with my clients whilst building a good trustworthy rapport. My events include decorating for birthday parties, christenings, weddings, baby showers and award ceremonies etc. where I do table decorating and balloon displays.
- Finally, I enjoy attending my local gym and I enjoy cooking as it allows me to create a culinary art with ingredients, whilst experimenting with different flavours and presentation.
References
Available upon request.
Achievements Qualifications
- Birmingham City University, Birmingham, UK, 09/01/09, 07/01/12, Bachelor of Arts with Honours in Business and Business Law, 2:1
- Oxford & Cherwell Valley College, Oxford, UK, 09/01/07, 06/01/09, Edexcel Level 3: BTEC National Diploma in Business, Triple Grade Distinction [equivalent to 3 A-levels] (360 UCAS points)
Timeline
Pharmacy Business Support Manager
Oxford Health NHS Foundation Trust
02.2021 - 01.2026
Clinical Governance Administrator
OUH NHS Trust
10.2018 - 02.2021
Bachelor of Arts with Honours - Business and Business Law
Birmingham City University
Edexcel Level 3: BTEC National Diploma - Business
Oxford & Cherwell Valley College