Rasalind Mouton
New Iberia,LA
Summary
Highly motivated and committed Medical Professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Senior CSR
Modivcare Medical Transport
New Iberia, LA
03.2022 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed transportation needs for over 50 patients daily.
- Researched and rapidly resolved patient conflicts to maintain key accounts.
- Engaged patients over phone to answer questions and address complaints.
Private Duty Nurse
New Life Compassion Care
New Iberia , LA
01.2014 - Current
- Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
Medical Assistant
Dr. Odom Family Practice
New Iberia, LA
01.2004 - 03.2014
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomist
Dauterive Hospital
New Iberia, LA
02.2002 - 03.2004
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Certification - Medical Assisting
Remington College
Lafayette05.2002
Associate of Science - Phlebotomy/EKG
Acadiana Career College
Lafayette, LA05.2001
Skills
- Customer Retention Strategies
- Order and Refund Processing
- Promotions Programs
- Interpretation and Translation Services
- Treatment Room Preparation
- Transcription and Dictation
- Updating Medical Records
- Sharps Collection
- Information Gathering
- Peak and Trough Tests
Timeline
Senior CSR
Modivcare Medical Transport
03.2022 - Current
Private Duty Nurse
New Life Compassion Care
01.2014 - Current
Medical Assistant
Dr. Odom Family Practice
01.2004 - 03.2014
Phlebotomist
Dauterive Hospital
02.2002 - 03.2004
Certification - Medical Assisting
Remington College
Associate of Science - Phlebotomy/EKG
Acadiana Career College
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