Ra'Seana Sherman-Lockridge
Missouri City
Summary
Patient-focused professional with strong administrative and customer service skills. Coordinates communications, referrals, and policy enforcement to ensure seamless healthcare operations. Skilled in conflict resolution and finding balanced solutions.
Overview
16
16
years of professional experience
Work History
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
Houston
05.2025 - Current
- Serve as liaison between physicians, patients, families and external partners
- Coordinate pediatric and adult surgical scheduling
- Manage insurance verification, prior authorizations, and billing follow-ups
- Collaborate with Memorial Hermann Hospital on co-managed care
- Educated members about benefits and resources available through the organization.
Managed Care Specialist
Kelsey-Seybold Clinic
Pearland
09.2024 - 02.2025
- Coordinated patient care and benefits inquiries for efficient service delivery.
- Act as a liaison between families, providers, and health plans.
- Interpret payer policies to support appropriate care access
- Oversaw quality control to identify inconsistencies and malfunctions.
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
Pearland
03.2021 - 09.2024
- Coordinate ophthalmic services and specialty appointments.
- Improve patient flow, scheduling accuracy, and clinic efficiency.
- Managed documentation, authorization, and clinic efficiency.
- Supported clinic operations and staff training.
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
Houston
10.2017 - 05.2019
- Led LASIK training initiatives and protocol adherence
- Perform pre-operative diagnostics
- Optimize workflows to increase procedure capacity
- Provide patient education and surgical support
Optometry General Manager
Mann Eye Institute
Pearland
08.2015 - 09.2017
- Directed daily clinic operations and staff performance
- Manage compliance, documentation, and scheduling
- Implement staff development initiatives
- Provided exceptional customer service to ensure customer satisfaction.
Optical Manager
JCPenney Optical
Rosenberg
01.2014 - 07.2015
- Manage optical operations and insurance compliance
- Reduce wait times through workflow improvements
- Train staff on service standards and patient experience
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Optometry General Manager
Houston Eye Doctor
Houston
12.2009 - 05.2013
- Direct clinic operations and staff management
- Improved patient satisfaction and service delivery outcomes
- Negotiated contracts with vendors for goods or services needed by the organization.
- Maintained detailed records of interactions for continuous service improvement.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ03.2027
Skills
- BLS/CPR
- HIPAA Compliance
- Epic Systems
- CPT & ICD Coding
- Medicare & Medicaid
- Insurance Authorization
- Staff Training
- Patient advocacy
- Customer service
- Healthcare compliance
Certifications And Skills
- BLS/CPR
- HIPAA Compliance
- Epic Systems
- CPT & ICD Coding
- Medicare & Medicaid
- Insurance Authorization
- Staff Training
- Healthcare Operations
Timeline
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
05.2025 - Current
Managed Care Specialist
Kelsey-Seybold Clinic
09.2024 - 02.2025
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
03.2021 - 09.2024
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
10.2017 - 05.2019
Optometry General Manager
Mann Eye Institute
08.2015 - 09.2017
Optical Manager
JCPenney Optical
01.2014 - 07.2015
Optometry General Manager
Houston Eye Doctor
12.2009 - 05.2013
Bachelor of Science - Healthcare Management
University of Phoenix