Ra'Seana Sherman-Lockridge
Missouri City
Summary
Patient-focused professional with strong administrative and customer service skills. Coordinates communications, referrals, and policy enforcement to ensure seamless healthcare operations. Skilled in conflict resolution and finding balanced solutions.
Overview
16
16
years of professional experience
Work History
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
Houston
2025.05 - Current
- Serve as liaison between physicians, patients, families and external partners
- Coordinate pediatric and adult surgical scheduling
- Manage insurance verification, prior authorizations, and billing follow-ups
- Collaborate with Memorial Hermann Hospital on co-managed care
- Educated members about benefits and resources available through the organization.
Managed Care Specialist
Kelsey-Seybold Clinic
Pearland
2024.09 - 2025.02
- Coordinated patient care and benefits inquiries for efficient service delivery.
- Act as a liaison between families, providers, and health plans.
- Interpret payer policies to support appropriate care access
- Oversaw quality control to identify inconsistencies and malfunctions.
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
Pearland
2021.03 - 2024.09
- Coordinate ophthalmic services and specialty appointments.
- Improve patient flow, scheduling accuracy, and clinic efficiency.
- Managed documentation, authorization, and clinic efficiency.
- Supported clinic operations and staff training.
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
Houston
2017.10 - 2019.05
- Led LASIK training initiatives and protocol adherence
- Perform pre-operative diagnostics
- Optimize workflows to increase procedure capacity
- Provide patient education and surgical support
Optometry General Manager
Mann Eye Institute
Pearland
2015.08 - 2017.09
- Directed daily clinic operations and staff performance
- Manage compliance, documentation, and scheduling
- Implement staff development initiatives
- Provided exceptional customer service to ensure customer satisfaction.
Optical Manager
JCPenney Optical
Rosenberg
2014.01 - 2015.07
- Manage optical operations and insurance compliance
- Reduce wait times through workflow improvements
- Train staff on service standards and patient experience
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Optometry General Manager
Houston Eye Doctor
Houston
2009.12 - 2013.05
- Direct clinic operations and staff management
- Improved patient satisfaction and service delivery outcomes
- Negotiated contracts with vendors for goods or services needed by the organization.
- Maintained detailed records of interactions for continuous service improvement.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ03.2027
Skills
- BLS/CPR
- HIPAA Compliance
- Epic Systems
- CPT & ICD Coding
- Medicare & Medicaid
- Insurance Authorization
- Staff Training
- Patient advocacy
- Customer service
- Healthcare compliance
Certifications And Skills
- BLS/CPR
- HIPAA Compliance
- Epic Systems
- CPT & ICD Coding
- Medicare & Medicaid
- Insurance Authorization
- Staff Training
- Healthcare Operations
Timeline
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
2025.05 - Current
Managed Care Specialist
Kelsey-Seybold Clinic
2024.09 - 2025.02
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
2021.03 - 2024.09
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
2017.10 - 2019.05
Optometry General Manager
Mann Eye Institute
2015.08 - 2017.09
Optical Manager
JCPenney Optical
2014.01 - 2015.07
Optometry General Manager
Houston Eye Doctor
2009.12 - 2013.05
Bachelor of Science - Healthcare Management
University of Phoenix