Ra'Seana Sherman-Lockridge
Missouri City,USA
Summary
Dedicated healthcare professional emphasizing patient-centered care and exceptional administrative capabilities. Expertise in coordinating communications, managing referrals, and enforcing policies to facilitate smooth healthcare operations. Proven ability in conflict resolution, consistently delivering balanced solutions that enhance patient satisfaction and operational efficiency. Committed to fostering a supportive environment prioritizing patient needs while maintaining organizational effectiveness.
Overview
11
11
years of professional experience
Work History
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
05.2025 - Current
- Acts as a key liaison to ensure effective collaboration between physicians, patients, families, and external partners.
- Manages surgical scheduling for pediatric and adult patients, ensuring optimal resource allocation.
- Coordinates insurance verification and prior authorization tasks while managing billing follow-ups to enhance operational efficiency.
- Facilitates collaboration with Memorial Hermann Hospital to optimize co-managed care services.
- Reviews incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Managed Care Specialist
Kelsey-Seybold Clinic
09.2024 - 02.2025
- Facilitated patient care coordination and benefits inquiries to enhance service efficiency.
- Interpreted payer policies to facilitate appropriate access to healthcare services.
- Managed quality assurance processes to ensure product integrity and operational efficiency.
- Evaluated claims data to identify trends and ensure compliance with managed care policies.
- Refined patient authorization procedures to minimize delays and enhance service delivery.
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
03.2021 - 09.2024
- Oversaw the organization of ophthalmic services and specialty appointments, ensuring efficient patient flow and service delivery.
- Implemented strategies to increase scheduling precision, resulting in more efficient clinic workflows.
- Managed documentation, authorization, and clinic efficiency.
- Coordinated operational support for the clinic while implementing effective training programs for staff.
- Assisted with patient intake processes, ensuring accurate information collection and documentation.
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
10.2017 - 05.2019
- Managed daily activities and processes of ophthalmic technicians to ensure optimal patient care delivery.
- Facilitated comprehensive LASIK training sessions while monitoring adherence to clinical protocols.
- Conducted comprehensive pre-operative diagnostics to support surgical procedures.
- Optimized workflows to increase procedure capacity
- Delivered comprehensive patient education and facilitated surgical support activities.
Optometry General Manager
Mann Eye Institute
08.2015 - 09.2017
- Managed clinic operations and enhanced team productivity to ensure efficient service delivery.
- Facilitated compliance documentation and scheduling to ensure regulatory adherence.
- Implement staff development initiatives
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Led cross-functional teams in executing projects that enhanced customer satisfaction and operational efficiency.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ03-2027
Skills
- BLS/CPR
- HIPAA Compliance
- Epic Systems
- CPT & ICD Coding
- Medicare & Medicaid
- Insurance Authorization
- Staff Training
- Patient advocacy
- Customer service
- Healthcare compliance
- Healthcare Operations
Timeline
Patient Care Services Coordinator - Pediatric Ophthalmology
UT Health | Robert Cizik Eye Clinic
05.2025 - Current
Managed Care Specialist
Kelsey-Seybold Clinic
09.2024 - 02.2025
Ophthalmic Assistant / Coordinator
Kelsey-Seybold Clinic
03.2021 - 09.2024
Lead Ophthalmic Technician / LASIK Trainer
LASIKPlus
10.2017 - 05.2019
Optometry General Manager
Mann Eye Institute
08.2015 - 09.2017
Bachelor of Science - Healthcare Management
University of Phoenix