Rasha Koleilat
Beirut, Lebanon
Summary
Dynamic and customer-focused sales professional with extensive experience in maritime operations, ship management, and client engagement. Skilled in B2B sales, Arts, account management, and shipping compliance, with a proven ability to develop relationships, close deals, and manage cross-border transactions. Strong communicator with hands-on experience in vessel operations, sales & marketing, and documentation. Currently seeking to bring maritime and sales expertise to a Customer Service position where my cross-functional expertise, leadership, and customer-centric mindset can create impactful experiences and foster client loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ISM Manager
AEA GROUP
10.2024 - Current
- Ensured full compliance with ISM Code across a fleet of 4 oil tankers.
- Oversaw operational, technical, and commercial aspects of oil tanker logistics.
- Coordinated crewing, maintenance, flag certifications, and insurance—ensuring timely documentation for uninterrupted trade flow.
- Coordinated technical and safety operations to uphold high standards of maritime integrity.
Gallery Manager & Curator
Chaos Art Gallery
03.2023 - 09.2024
- Directed strategic planning, curation, and client relationship management.
- Developed exhibition concepts, budgets, and marketing strategies to grow gallery visibility.
- Built and maintained strong relationships with artists, clients, and collectors.
- Supervised and mentored a team to ensure exceptional service delivery.
Designated Person Ashore – Assistant & Business Technical Support
Global Maritime Consultants Group
09.2023 - 02.2024
- Conducted ISM, ISPS, and MLC audits and facilitated crew training on regulatory updates.
- Developed risk assessments and supported management with evolving maritime legislation.
- Acted as the primary point of contact for clients seeking technical and operational guidance related to maritime compliance, safety, and performance.
- Coordinated with surveyors, inspectors, and classification societies to facilitate technical services and documentation requirements.
- Supported CRM integration, service ticket management, and ensured timely client follow-up and resolution tracking.
- Contributed to the development of technical proposals, service plans, and business presentations.
Operation Executive
MN Shipping Inc.
02.2022 - 08.2023
- Managed a fleet of General Cargo vessels, fuel monitoring, and inventory procurement.
- Coordinated with vessel captains, owners & charterers, and port agents.
- Monitoring vessel movement and performance and reporting to related parties.
- Ensured timely reporting and data accuracy for management reviews.
Senior Sales & Marketing Specialist
Sinotech Marine
07.2021 - 01.2022
- Managed international B2B sales operations and executed marketing campaigns.
- Cultivated customer relationships and closed high-value accounts.
- Conducted market research and competitor analysis to guide strategic planning.
Sales & Marketing Specialist
Synkers
10.2019 - 05.2020
- Developed marketing and outreach strategies for university students.
- Organized events and campaigns to boost brand awareness and conversions.
- Led content creation and managed CRM data for ongoing engagement.
Assistant Store Manager
Azadea Group
09.2015 - 09.2019
- Led sales team operations, training, and performance optimization.
- Handled customer escalations and developed retention-focused strategies.
- Managed inventory, reporting, and store profitability KPIs.
Sales Associate & Cashier
Azadea Group
12.2012 - 08.2015
- Delivered personalized customer service and built long-term client relationships.
- Supported daily operations and managed high-volume sales during peak seasons.
Education
Bachelor of Arts - Business Management
Arab Open University
Beirut, Lebanon01.2018
Skills
- B2B Sales & Account Development
- Ship Management
- Strategic Problem Solving
- CRM Tools (HubSpot, Mailchimp, Zoho, JDE Oracle)
- Regulatory Knowledge: ISM, MARPOL, MLC, ISPS
- Market Research & Sales Forecasting
Certifications
GIMET by GMCG :
- ISM and Designated Person Ashore DPA
- ISPS Code, Company and Ship Security Officer
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
German
Beginner (A1)
Strengths
- Client-Centric Approach
Proven ability to build long-lasting client relationships by understanding their needs and delivering personalized, effective solutions. - Cross-Functional Communication
Excellent communicator across departments, cultures, and seniority levels—bridging gaps between technical teams and clients. - Problem Solving Under Pressure
Thrives in fast-paced environments, using critical thinking to resolve operational challenges quickly and efficiently.
Interests
Traveling
Cooking
Reading
Art
Volunteering
Animals Advocate
Climate Change Advocate
Certification
- The North American Marine Environment Protection Association (NAMEPA) - MARPOL Operation: Compliance Training
- The Maritime Welfare (MARI-WEL) - Introduction to Maritime Labour Convention, 2006
- Verum et Accuratus - Energy Efficiency Existing Ship EEXI and Carbon Intensity Indicator CII Training Course
- ClassNK Academy - MARPOL, IBC & IGC Codes Training Course
- Syndeseas - EU ETS and Revised EU MRV Regulations Training Course
- GIMET by GMCG - ISM and Designated Person Ashore DPA Virtual Training Course
- Sinotech Marine - B2B Sales Fundamentals training
- Sinotech Marine - B2B Marketing Strategies training
- Azadea Group - Train The Trainer Training
- Azadea Group - Handling Difficult Customers Training
- Azadea Group - Advanced Sales Techniques Training
- Azadea Group - Time Management Training
- Azadea Group - Anger Management Training
- Azadea Group - Leadership Training
- Phi Management Group - Management Development Program (MDP)
- Azadea Group - Emotional Intelligence Training
- Azadea Group - Finance for Non-Finance Training
- Arab Open University - Conflict Resolution
Timeline
ISM Manager
AEA GROUP
10.2024 - Current
Designated Person Ashore – Assistant & Business Technical Support
Global Maritime Consultants Group
09.2023 - 02.2024
Gallery Manager & Curator
Chaos Art Gallery
03.2023 - 09.2024
Operation Executive
MN Shipping Inc.
02.2022 - 08.2023
Senior Sales & Marketing Specialist
Sinotech Marine
07.2021 - 01.2022
Sales & Marketing Specialist
Synkers
10.2019 - 05.2020
Assistant Store Manager
Azadea Group
09.2015 - 09.2019
Sales Associate & Cashier
Azadea Group
12.2012 - 08.2015
Bachelor of Arts - Business Management
Arab Open University
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