Elizabeth Daniel

• Wholesale operations lead responsible for managing the entire Faire wholesale platform and overseeing end-to-end operations — strategy, account setup, order fulfillment, payments, and customer retention. Partnered with leadership to align growth initiatives with company objectives while independently handling all accounts receivable functions in the absence of an accounting team.
• Verified wholesale account legitimacy by researching business ownership, confirming brick-and-mortar status, and validating tax ID records to ensure compliance. Designed and maintained a custom wholesale account tracking system to monitor Net30/Net60 terms, store invoices and receipts, and process payments and refunds via PayPal.
• Streamlined order processing by coordinating with warehouse teams, Amazon FBA, and third-party logistics partners, achieving 100% on-time delivery for key accounts. Leveraged Faire, Ecomdash, ShipStation, ClickUp, Gorgias, and Excel to manage inventory, analyze sales data, track KPIs, and identify process improvements. Updated Standard Operating Procedures (SOPs) to increase efficiency and reduce errors.
• Provided white glove customer service to wholesale partners, resolving issues proactively and building long-term relationships that drove repeat business and customer loyalty. Recognized for responsiveness, accuracy, and the ability to manage high-volume, fast-paced operations independently.

Key Achievements:

• Managed wholesale payment collection, processing, and recordkeeping without a dedicated accounting team.

• Created an organized filing system for invoices, receipts, and payment terms, reducing payment delays.

• Provided high-touch customer service and operational support for both retail and wholesale clients, managing account setup, order tracking, and issue resolution. Acted as a key liaison between customers, the sales team, and warehouse staff to ensure seamless order processing and delivery.
• Handled wholesale account onboarding by verifying business information, setting up terms, and guiding customers through platform navigation. Processed orders via Faire, ShipStation, and Ecomdash, ensuring accuracy from order intake through fulfillment. Maintained clear, proactive communication to resolve inquiries and build customer trust.
• Utilized Gorgias for support ticket management, enabling quick response times and efficient resolution of issues. Coordinated with logistics partners to troubleshoot shipment delays and secure timely deliveries. Provided internal process feedback to leadership, contributing to updated SOPs and improved workflows.

• Supervised team operations, scheduling, and compliance while supporting high-volume customer interactions.
• Built strong customer relationships by resolving escalations and providing detailed support in a retail environment.
• Trained and developed new employees, strengthening team performance.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
• Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
• Oversaw implementation of new POS system, enhancing transaction efficiency.
• Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.

• Maintained merchandising standards and product presentation to drive customer engagement.
• Updated pricing and signage to complete product displays and educate customers.
• Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
• Presented store update suggestions and layouts to management and stakeholders.
• Acquired planogram skills while managing visual merchandising tasks.

• Assisted customers and processed returns, exchanges, and as well as cashiering.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

• Handled cashiering and customer service duties.
• Processed sales, returns, and exchanges and assisted customers who needed keys to be cut.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Counted money in drawers at beginning and end of each shift.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.