Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Order Builder
Canteen
05.2022 - 03.2023
Contributed to loss prevention efforts by identifying potential security risks in the warehouse environment and addressing them accordingly.
Improved delivery times with timely communication between departments regarding order status updates.
Ensured proper inventory levels by regularly conducting stock checks and reporting discrepancies to management.
Enhanced warehouse safety by maintaining a clean, organized work environment and adhering to safety protocols.
Collaborated with team members to achieve daily targets, improving overall productivity in the warehouse.
Reduced processing time for orders through efficient organization and prioritization of tasks.
Minimized product damage through careful handling and adherence to quality control guidelines during the order building process.
Warehouse Associate
Amazon Fulfillment Center
03.2021 - 05.2022
Obtained one of the highest rates in the department I was in
Rate was 200 units/hr and I would reach over 300 units/hr multiple days throughout my work week
Trained in multiple departments and recommended to be in control of the work floor in my main department
Demonstrated excellent organization skills to make sure our customers received all orders in the right manner and to ensure loss prevention
Received praise from my higher ups in my facility for my efficient work skills, while following strict safety protocols to maintain a safe work environment
Worked safely around moving machinery.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Unpacked and repacked items in different quantities and configurations for shipment.
Helped train new employees in safe practices and warehouse procedures.
Construction Worker
CHAS POOLS
06.2019 - 12.2020
Was placed on both building crew and maintenance crew
Building crew: Performed heavy labor such as digging trenches, concrete pouring, and mapped out the framing for the pool structures
Maintenance crew: Customer satisfaction was top priority for the cleanliness of the pool
Made sure that every pool contained the correct chemicals needed to ensure safety and well cleaned jobs
Drove the work truck/van to transport materials to job sites safely and adhered to all state driving laws and regulations
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.