Rashaan M. Thomas
Colonial Heights,VA
Summary
Experienced home service professional with a proven track record of successful home installations and maintenance. Renowned for reliability and adaptability, consistently delivering high-quality results. Committed to team collaboration and meeting client needs, utilizing strong communication and technical skills. Skilled in the installation and maintenance of electronic security systems, employing advanced technical skills to efficiently troubleshoot and resolve security issues. Possesses extensive knowledge of industry standards and best practices, ensuring optimal system performance and client satisfaction. Adept at teamwork, contributing to seamless daily operations and collective success. Leverages strong communication skills to enhance team efficiency and promptly resolve issues. Demonstrated reliability and adaptability, ensuring consistent support and positive outcomes. Proficient in operating video cameras and editing software to produce compelling visual content. Utilizes creative techniques to enhance storytelling and deliver engaging video projects. Well-versed in collaborating with teams to achieve project goals and ensure high-quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In Home Service Technician
Dish Network Corp
Richmond, VA
05.2022 - 09.2023
- Streamlined internal processes for better efficiency, implementing new inventory management techniques to minimize waste and optimize resource usage.
- Developed long-lasting relationships with clients through trust-building interactions that demonstrated genuine care for their well-being at home after each visit was completed successfully.
- Enhanced client retention through consistent communication and follow-up on completed tasks.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in home service technology.
- Ensured accurate documentation of all services performed, enabling effective tracking of job progress for both internal records and customer invoicing purposes.
- Managed time effectively between multiple job sites each day while maintaining attention to detail, resulting in consistently high-quality work output across various projects simultaneously.
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout every interaction.
- Adapted quickly to new technologies introduced within the industry, seamlessly integrating such advancements into existing practices for improved service delivery results.
Electronic Security Technician
Techwise Integrated Security
11.2021 - 03.2022
- Collaborated with team members to complete complex installations on time and within budget.
- Improved team efficiency by providing training on new equipment and procedures to fellow technicians.
- Ensured compliance with local, state, and federal regulations by following strict guidelines during installation and maintenance tasks.
- Proactively identified potential vulnerabilities in existing systems, recommending appropriate upgrades or modifications as needed for enhanced protection.
- Enhanced system performance by troubleshooting and resolving electronic security issues.
- Performed rigorous quality checks on installed systems, ensuring their proper functioning prior to project completion.
Team Member
Sheetz
09.2019 - 11.2021
- Serve as a hospitality ambassador by greeting customers and providing an excellent experience
- Prepare quality food and beverage items in a fast & friendly manner to meet customer expectations while following proper safety procedure
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol
- Maintain a neat and clean appearance in the store, kitchen, and dining areas, as well as receive and replenish food and beverage supplies/products
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
House Mover
SUPER MOVERS LLC.
03.2021 - 04.2021
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Reduced damage claims by implementing strict protocols for loading and securing items in the moving truck.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.
- Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
- Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
Videography Intern
Virginia State University
02.2019 - 05.2019
- Shoot footage, transport, set up, and operate equipment
- Assist with staging, set preparation and dressing
- Gained valuable industry insights through regular discussions with experienced professionals and mentors during the internship period.
- Strengthened teamwork skills through constant collaboration with fellow interns and experienced videographers during shoot days or brainstorming sessions.
- Enhanced video content quality by incorporating creative editing techniques and storytelling elements.
- Assisted in filming various projects, ensuring proper camera angles, lighting, and sound to produce professional results.
- Gained hands-on experience with industry-standard software including Adobe Premiere Pro, After Effects, and Final Cut Pro for proficient video editing skills development.
- Sharpened time management skills by effectively balancing daily tasks, project responsibilities, and meeting deadlines consistently.
Intern
HIRED Internship Program
05.2012 - 08.2012
- Greet and welcome visitors in person and on the telephone
- Handle and answer multi line phone systems, screen and forward calls, provide information, and take messages
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures
- Completed administrative tasks such as copying, faxing, filing paperwork, accepting and distributing mail
- Manage front office reception area by cleaning and organizing desk and visitor lobby
Education
Bachelor of Science - Mass Communications
Virginia State University
Petersburg, VA12.2019
Skills
- Power tools usage
- Appliance installation
- Expert troubleshooting
- Hand tools proficiency
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Attention to detail
- Work with minimal supervision
- Installation and repair
- Verbal and written communication
- Google work place
Training
- Introduction to Journalism
- Introduction to Media Technology
- Public Relations
- Media Technology Workshop
- Television Production
- Advanced Television Production
- Cinematography
Leadership Experience
Member, VSU Intramural Basketball Team, 2017, 2018
Certification
Valid Class C drivers license march 22,2024-May 02,2032
Timeline
In Home Service Technician
Dish Network Corp
05.2022 - 09.2023
Electronic Security Technician
Techwise Integrated Security
11.2021 - 03.2022
House Mover
SUPER MOVERS LLC.
03.2021 - 04.2021
Team Member
Sheetz
09.2019 - 11.2021
Videography Intern
Virginia State University
02.2019 - 05.2019
Intern
HIRED Internship Program
05.2012 - 08.2012
Bachelor of Science - Mass Communications
Virginia State University
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