Rashad Brown
Los Angeles,CA
Summary
Dynamic leader with proven success in enhancing team efficiency and customer satisfaction at Walgreens. Skilled in conflict resolution, task management, and sales strategies, demonstrating strong communication and Microsoft proficiency. Achieved consistent sales targets and improved operational efficiency, showcasing a fast learning ability and excellent interpersonal relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
01.2024 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Collaborated with management to develop strategies for improving overall store operations.
Part-Time Sales Associate
Sherwin Williams
01.2024 - 04.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Part-Time Parts Specialist
Orielly Auto Parts
09.2023 - 01.2024
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- increased customer satisfaction by resolving any issues or complaint regarding department services.
Shift Supervisor
CVS Pharmacy
06.2022 - 09.2023
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Help Desk Assistant
Holy Names University
08.2016 - 05.2018
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helpdesk service Hour
- Configured hardware, devices, and software to set up work stations for employees.
Education
Some College (No Degree) - Electrical Engineering
Santa Monica College
Santa Monica, CASome College (No Degree) - Information Technology
American River College
Sacramento, CASome College (No Degree) - International Relations And Affairs
Holy Names University
Oakland, CASkills
- Ability to work well with team members
- Fast learner
- Interpersonal relations
- Excellent time management
- Strong communication
- Cold call initiator
- Proficient with Microsoft 10 and 11
Education
true
Certification
- CompTIA A+ ce
- issuance Jan-26-2025
Timeline
Shift Lead
Walgreens
01.2024 - Current
Part-Time Sales Associate
Sherwin Williams
01.2024 - 04.2024
Part-Time Parts Specialist
Orielly Auto Parts
09.2023 - 01.2024
Shift Supervisor
CVS Pharmacy
06.2022 - 09.2023
Help Desk Assistant
Holy Names University
08.2016 - 05.2018
Some College (No Degree) - Electrical Engineering
Santa Monica College
Some College (No Degree) - Information Technology
American River College
Some College (No Degree) - International Relations And Affairs
Holy Names University
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