RaShad Colbert
Longs,USA
Summary
Dynamic professional with a proven track record at Leonard Truck Outfitters, achieving record sales of $1 million. Skilled in management and customer service, I excel in driving business growth and fostering strong client relationships. Adept at utilizing CRM software and managing operations. I thrive in fast-paced environments while ensuring team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Heavy Duty Services
Longs, SC
05.2017 - Current
- Hired and trained drivers and workers to ensure operational readiness.
- Received orders for deliveries, assigning workers as needed based on load or event requirements.
- Evaluated loads or events to determine necessary vehicles and workers for efficient transport, delivery, and operation.
- Communicated payment amounts and collection procedures to clients and operation supervisors.
General Manager
Leonard Truck Outfitters
Little River, SC
09.2021 - 01.2025
- Achieved record sales of $1 million, marking first-time milestone in store history.
- Oversaw sales operations for buildings, trailers, and truck accessories through effective customer service.
- Scheduled employees and service tasks to align with customer demands and business needs.
- Guided customers through entire sales process, ensuring optimal product selection for individual requirements.
- Delegated tasks including sales, inventory management, signage upkeep, and vendor communications.
- Resolved customer disputes efficiently, escalating issues to corporate when necessary.
- Educated staff and customers on promotions offered by company and vendors.
- Maintained compliance with HOA, city, and township regulations for portable shed installations.
Floating Manager
Leonard Truck Outfitters
Conway, SC
01.2021 - 09.2021
- Acted as interim for store managers and sales team members in several stores during absence or to facilitate sales, freeing manager capacity for additional company responsibilities.
Branch Manager
Credit Central LLC
Conway, SC
09.2016 - 01.2021
- Compiled weekly credit and loan reports while maintaining daily records.
- Engaged customers through phone and in-person interactions to resolve overdue accounts.
- Oversaw training programs to achieve standards for credit delinquency reduction and increased loan volume.
- Managed staff, credit extension processes, collections operations, and overall office organization.
- Assigned field visits of delinquent clients to assess customer needs and enhance relationships.
- Drove business growth by attracting new customers to finance office.
- Appraised collateral values and documented comprehensive descriptions.
- Reviewed promissory notes with customers to ensure payment affordability and timeliness.
Assistant Manager
Credit Central Loans and Taxes
Conway, SC
02.2014 - 09.2016
- Achieved monthly loan volume standards through effective customer engagement strategies.
- Completed Branch Manager training development exercises to enhance managerial skills.
- Maintained daily and weekly reports while completing weekly progress updates.
- Conducted in-person and telephone consultations with customers regarding overdue accounts.
- Assisted in meeting credit delinquency reduction, loan volume, and slow file percentage targets.
- Assumed office management responsibilities, including staff oversight and credit functions.
- Performed outside field visits to assess customer activities for management reporting.
- Developed written appraisals and recommendations for collateral value and loan terms.
Account Manager
Rent A Center
Conway, SC
02.2009 - 02.2014
- Opened an average of five new sales accounts weekly while maintaining 5.9% past due rate.
- Conferred with customers via phone and in-person to provide product information and address complaints.
- Processed orders, returns, and rental forms, securing customer signatures and necessary details.
- Examined and tagged merchandise for cleaning, storage, or repair prior to display or rental.
- Delivered and set up rented merchandise at customer locations.
- Coordinated pickup of rented items upon contract termination.
Sales Associate
CONWAY FORD
Conway, SC
04.2006 - 01.2009
- Greeted customers to identify specific wants and needs.
- Assisted customers in selecting vehicles that match their needs.
- Assessed vehicle requirements and recommended options based on budget.
- Conducted vehicle presentations to highlight features and benefits.
- Prepared qualification slips and sales contracts accurately.
- Maintained comprehensive records related to sales transactions.
- Developed strong relationships with repeat customers through personalized service.
Retail Sales Associate
Polo Ralph Lauren Factory Store
Myrtle Beach, SC
05.2005 - 03.2006
- Assisted customers in selecting merchandise and provided product information.
- Maintained store cleanliness and organized product displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Stocked shelves and ensured inventory was properly labeled and rotated daily.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC06-2004
Some College (No Degree) - Business
Horry-Georgetown Technical College
Conway, SCSome College (No Degree) - Business
South Carolina State University
Orangeburg, SCSkills
- Accounts receivable
- Retail management
- CRM Software
- Store Management Experience
- Organizational skills
- Microsoft Office
- Tow Truck Operation
- Computer operation
- Virtual client meetings
- Warehouse experience
- Car hauling experience
- DocuSign
- Managing customer accounts
- Customer Service
- Financial Report Writing
- Google Sheets
- QuickBooks
- Auto service management
- Management
- Collections
- Pricing
- Office Management
- Clerical experience
- Negotiation
- Achieving sales targets
- Multitasking
- Salesforce
- Customer support
- Front desk
- Social media management
- Cold Calling
- Assistant Manager Experience
- Business Development
- Operations management
- Payroll Approval
- Computer skills
- Skip Tracing
- Accounting and finance experience
- Account Management
- Dispatching
- Sales
- Marketing
- B2B sales
- Delivery driver experience
- Purchasing
- Outside sales
- Order Entry
- Sales Management
- Research
- Repossession
- Underwriting
- Security Training and Operation
- Physical Body Searches
Certification
- Customer Service Training, Present
- Account Management
- Manager Training
- Driver's License
- Forklift Certification
Additional Information
Completed Manufacturing Training Course, Obtained South Carolina Department of Insurance Producer's License, Completed customer service and communication training course, Completed Management Training Course
Personal Information
- Title: Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
General Manager
Leonard Truck Outfitters
09.2021 - 01.2025
Floating Manager
Leonard Truck Outfitters
01.2021 - 09.2021
Owner
Heavy Duty Services
05.2017 - Current
Branch Manager
Credit Central LLC
09.2016 - 01.2021
Assistant Manager
Credit Central Loans and Taxes
02.2014 - 09.2016
Account Manager
Rent A Center
02.2009 - 02.2014
Sales Associate
CONWAY FORD
04.2006 - 01.2009
Retail Sales Associate
Polo Ralph Lauren Factory Store
05.2005 - 03.2006
High School Diploma -
Carolina Forest High School
Some College (No Degree) - Business
Horry-Georgetown Technical College
Some College (No Degree) - Business
South Carolina State University