Rashad Hubbard
Chesterfield,MO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Cash App
06.2019 - 08.2023
- Chat Messaging Advocate - Maintained above-average Touches per Hour, QA percentages, and adherence month over month
- Trained other advocates and improved average metrics using software like Google Spreadsheet, Textblaze, and Jumpcut
- Streamlined workflows through shortcuts and extensions
- Email Advocate - Achieved above-target emails per hour, QA percentages, and CSAT score
- Contributed to project work for brokerage ops team and risk ops
- Assisted fellow advocates to enhance productivity.
Supervisor/Manager
Dairy Queen
09.2013 - 02.2019
- Maintained a decent labor percentage, efficiently handled customer orders, addressed complaints maturely, organized crew members for productivity, and trained new employees
- Accomplishments - Cultivated positive relationships with both employees and customers
- Consistently brought a positive attitude to the workplace
- Contributed actively to various tasks and formed lasting bonds
- Skills
- Organization, efficient service, management, social skills.
Sales Representative
09.2015 - 11.2017
- Assisted customers with wireless-related needs, providing suitable solutions
- Managed merchandising and stocking in stores
- Resolved dissatisfied customer issues tactfully, leading to positive resolutions
- Delivered exceptional customer experiences, leading customers to seek assistance even after departure.
Education
Bachelor of Arts - Psychology
Lindenwood University
Skills
- Customer Data Confidentiality
- Customer Complaint Resolution
- Call Volume and Quality Metrics
- Livechat Messaging
- Customer Account Management
Timeline
Customer Service Associate
Cash App
06.2019 - 08.2023
Sales Representative
09.2015 - 11.2017
Supervisor/Manager
Dairy Queen
09.2013 - 02.2019
Bachelor of Arts - Psychology
Lindenwood University
Similar Profiles
Sara WhitmoreSara Whitmore
Complex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash AppComplex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash App
Christine DoganChristine Dogan
Advocate Escalations Specialist at Cash AppAdvocate Escalations Specialist at Cash App
Jordan GlasgowJordan Glasgow
Fraud Specialist at Cash AppFraud Specialist at Cash App
GLORY AFUOGLORY AFUO
DevOps Engineer at Cash AppDevOps Engineer at Cash App
Catherine AltheideCatherine Altheide
Realtor at Berkshire Hathaway Home Select ServicesRealtor at Berkshire Hathaway Home Select Services