Rashad Monroe
Upper Darby,PA
Summary
Positive Team Supervisor at Wawa with a strong work ethic and effective leadership skills. Demonstrating customer satisfaction through optimized workflows and staff training. Proven ability to resolve inquiries professionally while maintaining attention to detail. Committed to fostering a collaborative environment that drives results and elevates service standards.
Overview
2027
2027
years of professional experience
Work History
Team Supervisor
Wawa
801 Conshohocken State Rd Bala Cynwyd, PA 19004 U
01.2022 - Current
- Supervised team operations, ensuring adherence to safety and service standards.
- Trained new employees on customer service protocols and store procedures.
- Coordinated daily workflow, optimizing staff schedules for peak efficiency.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Server
Frankie’s on Fairview
604 Fairview Rd Woodlyn, PA 19094 United States
2017 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed orders, ensuring timely delivery to guests.
- Collaborated with kitchen staff to meet dietary restrictions and preferences.
- Assisted in training new servers on menu offerings and service standards.
- Managed cash register operations, handling transactions efficiently and accurately.
- Responded promptly to customer inquiries, resolving issues with professionalism.
- Supported team during peak hours by prioritizing tasks and optimizing workflow.
Server
Millers Ale House Bar and Grill
18 Baltimore Pike Springfield, PA 19064 United St
05.2015 - 11.2018
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Upper Darby High
Drexel Hill, PA06.2011
Skills
- Strong work ethic
- Effective leadership
- Motivational skills
- Attention to detail
Timeline
Team Supervisor
Wawa
01.2022 - Current
Server
Millers Ale House Bar and Grill
05.2015 - 11.2018
Server
Frankie’s on Fairview
2017 - 03.2020
High School Diploma -
Upper Darby High