Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Rashad Rogers

Fort Collins,United States

Summary

Talented Repair Technician with 5 years of experience employing excellent communication skills and technical abilities to solve problems, provide outstanding customer service, and specialize in software and hardware systems repair with a military background.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advanced Repair Agent

Best Buy
Loveland, CO
10.2022 - Current
  • Configure customer's complex issues, while engaging with customer service
  • Identify and offer technology-related, solution-based recommendations to solve customer needs
  • Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
  • Understanding the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone
  • Establish and maintain consistent rhythms for timely follow-up and ensures deliverables are met or exceeded
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Information Technology Specialist

United States Army
Fort Carson, CO
05.2019 - 12.2021
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Monitored network performance and identified areas for improvement.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Analyzed intelligence data and provided timely, actionable intelligence assessments to senior leaders.
  • Developed operational plans for military operations in support of national objectives.

Education

High School Diploma -

Sand Creek High School
Colorado Springs, CO

Associate of Science - Cyber Operations And Warfare

Front Range Community College
Fort Collins

Skills

  • Hardware Installation
  • Troubleshooting Mastery
  • Hardware Diagnostics
  • Client Management Abilities
  • Software Repair
  • Customer Service
  • Equipment Inspection
  • Safety Requirements
  • Inventory Management
  • Safe Equipment Handling
  • Safe Machinery Operation
  • Interpersonal and Written Communication
  • Safety Procedures
  • Verbal and Written Communication
  • Heavy Equipment Operation
  • Confidentiality
  • Security Clearance

Certification

  • CompTIA Security+
  • CND
  • Secret Clearance
  • Licensed Insurance Agent

Military Service

United States Army, United States, Specialist, 05/01/19, 12/01/21, I worked as an IT Specialist in the military as an E4/Specialist

Timeline

Advanced Repair Agent

Best Buy
10.2022 - Current

Information Technology Specialist

United States Army
05.2019 - 12.2021

High School Diploma -

Sand Creek High School

Associate of Science - Cyber Operations And Warfare

Front Range Community College

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Rashad Rogers