Rashad Smoot
Powder Springs,GA
Summary
Ambitious and dedicated job seeker with a strong desire to contribute to a dynamic team while advancing my career and aiding the organization in achieving its objectives.
Overview
17
17
years of professional experience
Work History
Delivery Driver
FedEx Ground
Kennesaw, Georgia
05.2024 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical problems encountered with vehicles to dispatch.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
Public Safety Officer
Tufts Medical Center
Boston, MA
06.2023 - 11.2023
- Provided exceptional customer service by assisting and interacting with patients, visitors, and medical center staff.
- Conducted internal and external patrols of all facilities and grounds, promptly responding to both routine and emergency calls for service.
- Offered escorts to patients, visitors, staff, and others in adherence to established procedures.
- Identified security vulnerabilities, safety hazards, and violations of hospital policy, taking immediate action to deescalate vulnerabilities or hazards whenever possible.
- Granted access to secured areas and buildings to authorized personnel holding valid hospital badges.
- Actively participated in investigations, including conducting interviews and preparing comprehensive case files.
- Maintained accurate written incident reports for any occurrences on hospital property that violated policy.
Delivery Driver
Amazon
Canton, MA
04.2023 - 06.2023
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Processed shipment documents neatly and efficiently for each load.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Transported and safely delivered items to prevent damage or loss.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Lift packages up to 50lbs
- Load and unload packages to be delivered
- Safely drive and operate delivery vehicle at all times
Coach Cleaner
Keolis Transit Services, LLC
Boston, MA
12.2013 - 03.2023
- Managed inventories of cleaning supplies.
- Conducted inspections of parts, equipment, and vehicles, ensuring cleanliness and identifying damage.
- Performed routine maintenance on assigned coach cars.
- Handled on-call cleaning emergencies promptly.
- Maintained proper care of machines, equipment, and materials.
- Organized and presented the stockroom for maximum efficiency and visual appeal.
Customer Service Agent
Avis Budget Group
East Boston, MA
04.2013 - 11.2013
- Conducted post-return vehicle checks and completed necessary maintenance.
- Engaged with customers to offer product and service solutions while providing education on terms and features.
- Addressed customer inquiries and concerns via phone calls.
- Ensured the legality and proper documentation of vehicles.
- Checked and replaced vehicle fluids.
Host/Restaurant Busser
Legal Harborside
Boston, MA
08.2011 - 12.2012
- Greeted and seated customers according to availability and preferences.
- Managed guest seating and party arrangements.
- Calculated tip amounts for bussers at the end of each shift.
- Efficiently cleaned and reset tables for incoming guests.
- Ensured adherence to safety and sanitation guidelines.
Front Desk Assistant
Snowden Residence Hall
Providence, RI
10.2008 - 02.2009
- Welcomed visitors, answered phone calls, and provided assistance and information.
- Handled incoming mail and organized resident-related data.
- Participated in daily interactions and meetings with resident assistants and directors.
Education
High School Diploma -
Blue Hills Regional Technical School
Canton, MA06.2008
Some College (No Degree) - Audio Production
The New England Institute of Art
Brookline, MAAssociate of Arts - Business Administration
Johnson & Wales University
Providence, RISkills
- Proficient in Microsoft Office and G-Suite
- Customer Service
- Typing (70wpm)
- Team building
- Conflict resolution
- Multitasking
- Cash Handling
- Conflict De-Escalation
- Package Scanning
- Heavy Lifting
- Teamwork and Collaboration
Education and Training
other,other,other
Timeline
Delivery Driver
FedEx Ground
05.2024 - Current
Public Safety Officer
Tufts Medical Center
06.2023 - 11.2023
Delivery Driver
Amazon
04.2023 - 06.2023
Coach Cleaner
Keolis Transit Services, LLC
12.2013 - 03.2023
Customer Service Agent
Avis Budget Group
04.2013 - 11.2013
Host/Restaurant Busser
Legal Harborside
08.2011 - 12.2012
Front Desk Assistant
Snowden Residence Hall
10.2008 - 02.2009
High School Diploma -
Blue Hills Regional Technical School
Some College (No Degree) - Audio Production
The New England Institute of Art
Associate of Arts - Business Administration
Johnson & Wales University