Rashad Zaid
Berkeley,CA
Summary
A solution-driven professional with extensive experience in repairs, management and customer service. Effective, personable team player with excellent interpersonal skills and the demonstrated ability to handle customer questions, and objections. Works independently with minimal and/or no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Security Specialist
Securitas (Amazon/Twitch)
05.2020 - 02.2024
- Maintain safety of building access by ensuring each person carried a valid employee ID, check in visitors at kiosk and log visitors/vendors identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Recorded incident reports with detailed accounts of occurrences.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
Security Specialist
Allied Universal
06.2019 - 04.2020
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
- Controls access to client site or facility through the admittance process
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Maintenance Technician/Porter
Essex Property Trust
03.2016 - 06.2019
- Assisted with administration of maintenance functions, e.g., tracking of inventory, data entry of work orders, maintaining updated records in relation to Mold and Mildew Log, Pool Log, etc
- Performed daily property walks of tour route, pending move-in units and target units ensuring all areas are considered 'market ready'
- Completed basic maintenance tasks including turnover cleaning, light landscaping, and painting.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Package Handler/Driver
First Delivery Service/Amazon
03.2014 - 02.2016
- Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
- Sort and prepare a delivery route to meet customer promise
- Ensure delivery vehicle is clean, fueled, and in good operating condition at all times
- May assist in training other team members
- Where appropriate, carry out in delivery station activities including sortation and general tasks.
Education
Communication/General Studies -
Laney Community College
Oakland, CA01.2014
Skills
- Access Control
- Incident Response
- Professionalism
- InfoSec
- Risk Management
Personal Information
Title: Security Specialist
References
Available Upon Request
Timeline
Security Specialist
Securitas (Amazon/Twitch)
05.2020 - 02.2024
Security Specialist
Allied Universal
06.2019 - 04.2020
Maintenance Technician/Porter
Essex Property Trust
03.2016 - 06.2019
Package Handler/Driver
First Delivery Service/Amazon
03.2014 - 02.2016
Communication/General Studies -
Laney Community College
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