Rashae Galloway
Houston
Summary
Dynamic leader with proven expertise in inventory management and outstanding communication, honed as a Store Manager at Starbucks. Excelled in driving sales growth and enhancing customer satisfaction through strategic planning and staff development. Achieved significant reduction in staff turnover, demonstrating exceptional problem-solving and team mentoring abilities.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
02.2007 - Current
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Montgomery High School
San Diego, CA06-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Outstanding communication skills
- Inventory management
- SMT
Timeline
Store Manager
Starbucks
02.2007 - Current
High School Diploma -
Montgomery High School
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