Rashae White
Rmta
Henrico,VA
1
Certification
17
years of professional experience
Results-driven professional with a strong work ethic and cash handling expertise, demonstrated at Rmta as a Toll Attendant. Known for enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Proven ability to manage high-volume situations while maintaining accuracy and attention to detail, ensuring seamless service delivery.
Work History
Toll Attendant
10 Years 4 Months- Collected tolls accurately while delivering courteous service to motorists and commercial drivers.
- Balanced cash drawers and reconciled transactions to maintain accurate end-of-shift records.
- Monitored plaza traffic flow and directed vehicles to reduce congestion at toll lanes.
- Operated toll booth equipment and reported malfunctions to support uninterrupted service.
- Resolved driver inquiries promptly while explaining toll rates, payment methods, and lane procedures.
- Secured cash, tickets, and controlled items according to safety and accountability procedures.
- Assisted team members during peak periods to maintain consistent throughput and customer service.
- Ensured smooth traffic flow by promptly opening additional lanes during peak hours.
- Maintained knowledge of current toll rates, schedules, policies, and procedures to provide accurate information to customers.
- Facilitated emergency response efforts by communicating incidents promptly to supervisors and responding appropriately according to protocol.
- Contributed to team efficiency by maintaining a clean and organized work environment at the toll booth.
- Enhanced customer satisfaction by providing efficient and courteous service at the toll booth.
Sales Associate
1 Year 1 Month- Monitored inventory
- Resolved customer concerns promptly, maintaining service quality and brand standards.
- Resolved customer concerns professionally to support positive service experiences.
- Supported opening and closing procedures, including cleanup and register preparation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Followed store policies and product knowledge standards to ensure consistent assistance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed sales transactions accurately using point-of-sale system.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Remote Customer Service Rep
2 Years 9 Months- Managed inbound member calls, addressing transportation scheduling, eligibility questions, and service concerns with accuracy.
- Documented call details, trip updates, and case notes in CRM systems to support continuity of care.
- Verified member information, trip requirements, and appointment details to prevent scheduling errors.
- Maintained professional call handling standards while supporting high-volume customer service needs.
Reception Assistant
17 Years 8 Months- Welcomed visitors, managed sign-in procedures, and supported smooth reception area operations
- Answered incoming calls, routed inquiries, and maintained professional front desk communication
- Handled mail, deliveries, and document distribution across internal teams
- Updated client and visitor records in office systems with careful attention to detail
- Maintained organized front office environment, ensuring readiness for daily operations
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Education
High School Diploma
Skills
Strong work ethic
Reliability and punctuality
Professionalism and courtesy
Cash handling expertise
Accurate record keeping
Basic math proficiency
Multitasking proficiency
Money handling
Organized and detail oriented
Interpersonal communication skills
Excellent communication skills
Customer service
Problem-solving
Time management
Reliable and responsible
Attention to detail
Critical thinking
Customer satisfaction
Organizational skills
Certification
Microsoft excel 1&2
Timeline
Sales Associate
Va Abc
03.2021 - 04.2022Read More
Toll Attendant
Rmta
11.2015 - 03.2026Read More
Remote Customer Service Rep
Modivcare
01.2013 - 10.2015Read More
Reception Assistant
ManiCare
02.2009 - 2010Read More
John Marshall High School
High School Diploma
Read More