Summary
Overview
Work History
Education
Skills
Timeline
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Reagan Schreck

Kissimmee,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Universal Orlando. Proven ability to resolve complaints and foster loyalty while maintaining cleanliness and safety. Adept at cash handling and collaborating with teams to enhance guest experiences, ensuring a memorable visit for all.

Overview

2
2
years of professional experience

Work History

Toll Plaza Attendant

Universal Orlando
Orlando, FL
01.2025 - Current
  • Maintained cleanliness and organization of facilities to enhance customer experience.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Scare Actor

Universal Orlando
Orlando, FL
08.2024 - 11.2024

Delivered thrilling performances as a scare actor at Halloween Horror Nights.

Lifeguard

Island H2O
Kissimmee, FL
06.2023 - 08.2024
  • Maintained cleanliness and organization of facilities to enhance customer experience.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Education

High School Diploma -

Poinciana High School
Poinciana, FL
05.2024

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Initiative and Self-motivation
  • Rules compliance
  • Customer service
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Teamwork
  • Reliability
  • Cash handling
  • Heavy lifting
  • Customer interaction
  • Self motivation
  • Goal setting

Timeline

Toll Plaza Attendant

Universal Orlando
01.2025 - Current

Scare Actor

Universal Orlando
08.2024 - 11.2024

Lifeguard

Island H2O
06.2023 - 08.2024

High School Diploma -

Poinciana High School
Reagan Schreck