Rashan Martin
Jacksonville,FL
Summary
Dynamic professional with extensive experience as an Executive Chauffeur at Jacksonville Black Car And Limo, excelling in customer relationship management and time management. Proven track record of enhancing service quality and ensuring client satisfaction through effective communication and attention to detail. Committed to delivering exceptional experiences for high-profile clients.
Overview
9
9
years of professional experience
Work History
Executive Chauffeur
Jacksonville Black Car And Limo
Jacksonville, Florida
05.2022 - Current
- Provided safe and timely transportation for high-profile clients across Jacksonville.
- Maintained cleanliness and organization of luxury vehicles to ensure client comfort.
- Communicated effectively with clients to confirm schedules and address special requests.
- Navigated complex routes using GPS systems to optimize travel efficiency.
- Assisted clients with luggage and other personal items during pick-up and drop-off.
- Collaborated with dispatchers to coordinate pick-up times and locations seamlessly.
Transit Bus Driver
Jacksonville Transportation Authority
Jacksonville, Florida
01.2021 - 05.2022
- Operated transit buses safely along designated routes and schedules.
- Ensured passenger safety by following traffic laws and company policies.
- Conducted pre-trip and post-trip inspections of buses for safety compliance.
- Assisted passengers with disabilities in boarding, disembarking, and securing mobility aids.
- Collaborated with dispatchers to report service issues or emergencies promptly.
- Provided exceptional customer service to enhance overall passenger experience.
- Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
General Manager
Checkers Restaurant
Jacksonville, Florida
02.2020 - 01.2021
- Oversaw daily operations and ensured adherence to company standards.
- Developed strategic plans to improve operational efficiency and service quality.
- Implemented training programs for new employees to enhance performance.
- Monitored inventory levels and coordinated supply chain management procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Operations Manager
Microtel Inn & Suites By Wyndham
Winston-Salem, North Carolina
08.2016 - 02.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Supervised front desk staff and resolved guest concerns promptly.
- Implemented training programs for new employees on service standards.
- Coordinated housekeeping schedules to maintain cleanliness and efficiency.
- Monitored inventory levels and ordered supplies as needed.
- Facilitated team meetings to enhance communication and collaboration efforts.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw facility maintenance, ensuring operational efficiency and safety.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC05-1996
Skills
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Active listening
- Service quality improvement
- Customer relationship management
References
References available upon request.
Timeline
Executive Chauffeur
Jacksonville Black Car And Limo
05.2022 - Current
Transit Bus Driver
Jacksonville Transportation Authority
01.2021 - 05.2022
General Manager
Checkers Restaurant
02.2020 - 01.2021
Operations Manager
Microtel Inn & Suites By Wyndham
08.2016 - 02.2020
High School Diploma -
Western Guilford High School
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