Summary
Overview
Work History
Education
Skills
Timeline
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Rashan Wilson

Orlando,FL

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

9
9
years of professional experience

Work History

Technical Support Advisor

Concentrix
Lake Mary, FL
06.2024 - Current
  • Proactively identifying ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes
  • Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner
  • Diagnosing & providing a path to resolving various technical issues
  • Effectively communicate verbally & written information with other team members & customers
  • Collaborated with senior support leader and cross-functional teams to address challenges.

Event Marketer

LeafFilter
Orlando, FL
10.2023 - 05.2024
  • Boosted event attendance by developing creative marketing strategies and promotional materials
  • Collaborated with cross-functional teams for effective event planning and successful execution
  • Generated leads for sales teams by designing engaging exhibits and interactive experiences at events
  • Managed budgets, ensuring cost-effective solutions while maintaining high-quality results in event marketing efforts
  • Optimized social media channels for promoting events, resulting in wider audience engagement and greater online visibility
  • Elevated brand image through carefully curated visual merchandising and display designs at trade shows and expos

Account Executive

Upscale
Orlando, FL
08.2022 - 09.2023
  • Serves customers by providing product and service information while addressing questions and concerns
  • Identify and contract new leads to generate additional business and exceeding sale quotas by 10% on average
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently

Sales Associate

Under Armour
Orlando, FL
05.2021 - 08.2022
  • Developed leadership skills among customer service team members through ongoing mentorship.
  • Elevated sales figures through optimized merchandise placement coupled with precise promotional strategies.
  • Teamed up with management to design and implement seasonal retail strategies, enhancing profit margins.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.

Sales Associate

Adidas
Orlando, FL
03.2020 - 05.2021
  • Directed routine cash reconciliations to ensure accurate financial documentation.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
  • Surpassed monthly sales goals by employing successful sales tactics and keeping product expertise up to date.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Floor Technician

Orlando regional health center
Orlando, FL
10.2018 - 03.2020
  • Kept business entrances clean, tidy and professional in appearance.
  • Engaged in carpet cleaning using industrial steam cleaners and shampoo machines.
  • Utilized environmentally friendly cleaning solutions and practices to promote sustainability.
  • Adhered to all company policies regarding health and safety regulations.
  • Developed and implemented instructional sessions for new team members in floor maintenance techniques.

Assistant Manager

Sweetwater Car Wash
Orlando, FL
05.2016 - 10.2018
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

6-20 Claims Adjuster License -

Florida State College at Jacksonville
03.2024

Aceable Real Estate School
Austin, TX
02.2024

Associate of Science -

Valencia College
Orlando, FL
06.2022

Certificate - 3D Animation

Orlando Technical College - Mid Florida Tech
Orlando, FL
05.2020

High School Diploma -

Dr. Phillips High School
Orlando, FL
05.2014

Skills

  • CRM Software
  • Brand management
  • Sales management
  • Team Leadership
  • Event Coordination
  • Problem Solving
  • Attention to Detail
  • Business Administration
  • Data analysis
  • Marketing
  • Customer service
  • IT troubleshooting
  • Network administration
  • Cross-functional communication
  • Proofreading
  • Content development

Timeline

Technical Support Advisor

Concentrix
06.2024 - Current

Event Marketer

LeafFilter
10.2023 - 05.2024

Account Executive

Upscale
08.2022 - 09.2023

Sales Associate

Under Armour
05.2021 - 08.2022

Sales Associate

Adidas
03.2020 - 05.2021

Floor Technician

Orlando regional health center
10.2018 - 03.2020

Assistant Manager

Sweetwater Car Wash
05.2016 - 10.2018

6-20 Claims Adjuster License -

Florida State College at Jacksonville

Aceable Real Estate School

Associate of Science -

Valencia College

Certificate - 3D Animation

Orlando Technical College - Mid Florida Tech

High School Diploma -

Dr. Phillips High School

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